Vesteralen Review

-- / 5.0
Editor Rating
21 reviews

Great cruise, horrible staff

Review for the Arctic Cruise on Vesteralen
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First Time Cruiser • Age 40s

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Sail Date: Jul 2015

This cruise was one of the worst experiences of my life. I never felt so un-welcomed and isolated in my life. The cruise itself was great. The scenery was awesome. The relaxing atmosphere was wonderful. The other tourists on the boat were friendly. The staff, however, were a nightmare. Particularly one of the receptionists and the cruise director.

I took the 7- day cruise from Bergen to Kirkenes this past July 2015. By the fourth night I was crying every night. I traveled alone and this was my first cruise. When I asked questions I left feeling terrible. Getting answers to questions like, “What are the check out procedures for tomorrow?” or “Do I need to show my receipt for the excursions I booked?” were a battle. The crew spoke perfect English, but getting answers…My words were often played with, twisted so that the answer I got didn’t answer my question. I was spoken to very condescendingly. No matter how much I would re-phrase my simple question, it ended up being a game of words. Exhausting. I also got answers given in a smart-aleck way. Also not answering my question directly, but I understood the answer. I tried to laugh the smart-aleck answers off, but after a couple days of this they began to feel insulting. It felt horrible.

Please make sure you are clear with the boarding and docking times. They WILL leave you, as they did me. I was a single woman left stranded in Alesund, a foreign country, with no money, id, or phone. Just my camera. My plan was just to walk off the boat and take pictures for a few minutes and get back on the boat. As this was my first docking experience, I did not want to get left. Didn’t want to take any chances.

Cabin Review

Cabin Standard

It was one of the lower-tiered cabins, but I thought it was great. Other than it being very cold in there, no complaints.

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