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Ryndam (Retired) Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
350 Reviews

Failure to Communicate -From Start To Finish

Ryndam (Retired) Cruise Review by SNUZNCRUZ

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Trip Details
  • Sail Date: Jun 2015
  • Destination: Europe
  • Cabin Type: Verandah Suite

This review is to fully endorse, and even ADD TO , the woes described in the review of Barry M,.posted07/12/15 regarding the Iceland cruise of Ryndam, June 20-July 3. I waited to post ,so that HAL could respond to my submitted written criticisms, and , receiving a "form letter" thanking me for my input, it's time to vent ! We were NEVER told the severity of the outbreak of norovirus during our cruise. We got daily tip-offs from a HAL casino employee, and it peaked at 30% of combined passengers plus crew. At embarkation we were issued a form advising us that Ryndam, having just docked 9 hours previous had had an outbreak - no details on WHEN or HOW EXTENSIVE. Given that HAL had all our email addresses, why no prior notice. The (cruise director ?) cancelled the "Dancing With The Stars" after one session, and even that session was below the norm, since none of the ship's pro dancers served as judges, no humorous critiques were given,and eventual winners were chosen by audience applause. There was no knowledgable lecturer aboard who could lecture us on the culture, attractions, cuisine, or art of the people whose ports we were about to visit - instead we got a verbal pitch on the tours which we had already perused at HAL's online site. The cruise director didn't even know the NAME of the first Icelandic port. Stage shows by the song/dance troupe were great, as always, BUT we learned in conversing with them that their company's relationship with HAL was about to be severed at HAL's wish. We usually enjoy the classical string quartets aboard our 5 prior HAL cruises, but Ryndam featur4e only a violinist and accompanying pianist. Cost downsizing? Excursions were cancelle4d, or even interrupted in mid-trip, due to norovirus. Ther crew worked very hard to sanitize public areas during the trip, and even the musicians and dancers jumped in to serve food in Lido. The cruise was cut short by one day, so the July 4 embarkation had an extra 24 hours to sanitize the ship. Maybe the subsequent cruise's passengers got better advance warning, and had a better cruise. Please post your thoughts folks ! Finally, the best laugh of the cruise was garnered at the Piano Bar when the accomplished entertainer swung into Ray Charles's "What'd I Say" and invited the surrounding passengers to throw in spoken couplets , just as Ray did on the original recording. One chimed in "'We scrub our hands with your Purel, as we take this cruise from Hell" Bottom line- it is one thing to sell a ship- as HAL is selling Ryndam to P & O in October-but quite another to let your standards slide while the ship still bears your name.


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Cabin Review

Verandah Suite
Cabin BB A 174

Port & Shore Excursion Reviews


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