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We boarded our cruise in Trieste Italy ( not Venice) with expectations of excellence from the Cunard brand. Sadly this was not to be. Embarkation was late starting and we had problems with our passports not registering properly. We were expecting the staff at embarkation to look immaculate but instead were greeted with staff in messy outfits of white shirts and skirts or pants that looked like they needed a good iron.Little thing but first impressions count. there are sooooo many little things that happened but we were determined to make the most of it and tried not to be whiners. Our room steward was ok for the first week and then changed in the second week. Everyday there was something including 1 day our room had still not been serviced at 2.30 pm when we arrived back on board after shore.Not acceptable. There was certainly not a lot of activities to do on board, certainly not like other ships. The night time entertainment on board is ok. It is geared very much to the old fashioned type of entertainment of years gone by - string quartet,pianist,harpist etc. There are no proper deck parties like other ships. The wines etc. are very expensive as are the photos. Our formal photo was $34.95 USD but the other photos were $24.95. You pay an extra $10 just because it is formal night? The wines by the glass were expensive but you could get a wine for around $7 USD for 75mls. Seriously? That's not a glass, that's a taste. Most of the ports are good but a few more shuttle buses provided by Cunard would be nice. The food in the dining room was beautiful and the experience was enhanced by our fabulous waiter Dennis who made recommendations every night. The buffet food is very typical of all buffets. The afternoon teas in the Queens room is very nice and traditional. The dress code on board is not adhered to. There is a big emphasis put on passengers wearing the right attire after 6pm. Gentlemen to wear trousers with shirt and jacket. We personally didn't care but if you have a dress code - stick to it. Some young women came into the dining room at night with short cut offs and sandals. Children running around unsupervised on open decks at 11pm at night when no children were to be out and about after 10. Cunard shouldn't have these rules if you are not going to adhere to them. We were reminded about the dress code when we tried to buy a coffee in the coffee shop at 6.10pm. We were wearing shorts etc. and had just walked in from the deck area. We thought, you have got to be kidding? No consistency Cunard. We are glad that we did this cruise as we have cruised with many different cruise lines prior to this. We believe that Cunard should take a look at the way some other cruise companies operate and not just rest on the Cunard name. Excellence in Service is promised but not always delivered.

Great Expectations

Queen Victoria Cruise Review by NiseyD

Trip Details
  • Sail Date: July 2015
  • Destination: Mediterranean
  • Cabin Type: Oceanview
We boarded our cruise in Trieste Italy ( not Venice) with expectations of excellence from the Cunard brand. Sadly this was not to be. Embarkation was late starting and we had problems with our passports not registering properly. We were expecting the staff at embarkation to look immaculate but instead were greeted with staff in messy outfits of white shirts and skirts or pants that looked like they needed a good iron.Little thing but first impressions count. there are sooooo many little things that happened but we were determined to make the most of it and tried not to be whiners. Our room steward was ok for the first week and then changed in the second week. Everyday there was something including 1 day our room had still not been serviced at 2.30 pm when we arrived back on board after shore.Not acceptable. There was certainly not a lot of activities to do on board, certainly not like other ships. The night time entertainment on board is ok. It is geared very much to the old fashioned type of entertainment of years gone by - string quartet,pianist,harpist etc. There are no proper deck parties like other ships. The wines etc. are very expensive as are the photos. Our formal photo was $34.95 USD but the other photos were $24.95. You pay an extra $10 just because it is formal night? The wines by the glass were expensive but you could get a wine for around $7 USD for 75mls. Seriously? That's not a glass, that's a taste.

Most of the ports are good but a few more shuttle buses provided by Cunard would be nice.

The food in the dining room was beautiful and the experience was enhanced by our fabulous waiter Dennis who made recommendations every night. The buffet food is very typical of all buffets. The afternoon teas in the Queens room is very nice and traditional.

The dress code on board is not adhered to. There is a big emphasis put on passengers wearing the right attire after 6pm. Gentlemen to wear trousers with shirt and jacket. We personally didn't care but if you have a dress code - stick to it. Some young women came into the dining room at night with short cut offs and sandals. Children running around unsupervised on open decks at 11pm at night when no children were to be out and about after 10. Cunard shouldn't have these rules if you are not going to adhere to them. We were reminded about the dress code when we tried to buy a coffee in the coffee shop at 6.10pm. We were wearing shorts etc. and had just walked in from the deck area. We thought, you have got to be kidding? No consistency Cunard.

We are glad that we did this cruise as we have cruised with many different cruise lines prior to this. We believe that Cunard should take a look at the way some other cruise companies operate and not just rest on the Cunard name. Excellence in Service is promised but not always delivered.
NiseyD’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Cabin Review

Oceanview
Cabin EC 1005
Cabin decent size. TV picture quality poor and very hard to watch in bed due to screen size and so far away. This cabin was directly across from service room for stewards so at times could be very noisy with sounds of glassware, rubbish etc. being emptied. Our hallway was continually full of trolleys, night and day. Our cabin always had a trolley one side and a big sheet trolley on the other side. This just felt like if you are on deck one, you get all the crap near you.
Deck 1 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews