12 night cruise to Iceland/Scotland. Embarkation was quite quick. We did not have any of our passports or bags checked, there were 4 of us. Our cases came quickly except one. But not too bad.
Not many of the staff spoke much English, but you could get a long way with a smile. Most staff were friendly and helpful. Cabin staff were lovely, and cabin was always cleaned well.
However,trips could be absolutely chaotic. On one trip we had to climb up two steps, then we had to try and put our foot onto two black tyres that were attached to the dock side. We were then hauled on to the dock side. Not a very dignified way to arrive! The lady in front of me was elderly and was obviously in pain as her arms were pulled so she could start her trip!
On another trip they called about 300 passengers to fill up 5 coaches all at once. My mother and I went down in the lift, unfortunately we couldn't get out as the way was blocked by hundreds of other passengers! Some people waited on the stairs for 20 mins. The entertainment company were enthusiastic, not much more to say!
Food was much the same on most days. It was however, tasty and hot. Trying to get a table in the Bistro was horrendous. Many people just sat there reading/doing crosswords and refused to move, meaning people trying to eat were forced outside. Which when in Iceland, was a bit cold! After a few mouthfuls we didn't bother. The Kensington restaurant food was barely warm, and the portions were so small, we just fell about laughing. We didn't use it again.
The tables by the pool were acceptable for maybe a drink, but they weren't far off plastic garden furniture. They were dirty,scruffy and uncomfortable if you were forced to eat there. They were unsuitable for an extension of the Bistro restaurant, for which they were often used. It was also the place for all the smokers on board!
The cabin that I was In was so hot. I did ask for it to be sorted out, but it was never resolved. The air conditioning unit was on the ceiling, which at 5ft 2in was impossible for me to reach. My husband who is 6ft 2in did try but it made no difference.
I feel that the negative points were too many to overlook, I would therefore, not use this company again.