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I have provided a star system with five being the highest as part of this writeup. SUMMARY *****+ After having sailed 160+ days on Crystal Serenity on our most recent adventure, we chose this 14 day Dover Round Trip cruise because of its itinerary and, in particular, because of its stop at Liverpool. This is a major birthday milestone year for me and although my actual birthday was not on this cruise, we selected this cruise because of my love of The Beatles. The itinerary was great in spite of missing four ports due to the weather. In lieu of the missed ports, we stopped at one replacement port, had an extra day in Belfast, and picked up two additional sea days, which are always very special due to all of the onboard activities. We especially enjoyed Liverpool, return visits to both Dublin and Belfast and stops at some small towns along the way. We had a wonderful time on board Serenity. Although the ship was relatively full, it never seemed crowded and most venues, including dinner at night, didn’t have the noise levels that sometimes one can experience on a full cruise. The cuisine, service, entertainment, enrichment were outstanding as was the attention to detail and we were so very please with our Crystal Private Adventure Tour in Dublin. EMBARKATION/DISEMBARKATION *****+ Embarkation was a breeze as we disembarkation. On disembarkation day, since we were to stay overnight at a hotel at London Heathrow we asked if we could be one of the last ones off the ship at the time we arranged for our private transfer via the concierge and they were easily able to accommodate that request. We also booked luggage concierge shortly after we boarded Serenity so that we could send home all of our large bags. The good news is that since customs was not being done at the port, the Chief Concierge was able to turn our luggage over to the Luggage Concierge Representative so we never had to even touch our luggage. We were met by the Concierge at the designated time and were assisted to the vehicle by both the Concierge and the Chief Concierge. ENTERTAINMENT ============== *****+ There was a nice variety of entertainment on board Serenity including entertainers from land, in house entertainment including a couple of production shows, variety shows, and Billy Joel Concert. A highlight for us was the return of the Beatles Celebration group who performed so many songs from The Beatles the evening we left Liverpool. We loved it so much we went to both shows and danced to the last several songs. ENRICHMENT ***** Given that this was a very port intensive cruise there was still a good deal of enrichment with portions of the program held in the afternoon rather than the morning to accommodate those on tour and sufficient speakers on board that when we picked up the two additional sea days more lectures were spontaneously added to the program. CUISINE/WINE ***** The Cuisine continues to be one of the strong points of Crystal Cruises in terms of variety, taste and presentation. We continue to enjoy the additional choices in the Crystal Dining Room resulting from the introduction of the Modern Cuisine Menu in May of 2014, and the variety of cuisine between the Prego Italian Restaurant, the Silk Road Japanese Restaurant and Tastes featuring tapa like items from around the world. We continue to enjoy the inclusive wine. There is a wide variety of wines that are part of the program and new wines are brought on board based on where the ship is sailing. We enjoyed some of the new wines brought on board from France and also one of the new California Wines. Crystal also has some wines of their own brand and they continue to evolve and have been enhanced with some recent wines that have been brought on board. FITNESS CENTER ***** We make use of the Fitness Center throughout the cruise and I was very pleased at the number of indoor cycling classes that were offered given that this was a port intensive. The Fitness Instructors were relatively new to Crystal with one joining in mid-June and the other one at the beginning of this voyage but both were great instructors, very personable, and one would think they have been on Crystal ships for a few years. SHORE EXCURSIONS *****+ We only took one tour which was a Crystal Cruises Private Adventure Tour in Dublin. The tour was exceptional and although we had been to Dublin many times, this tour allowed us to go to some places that we have never visited before and also to get some behind the scenes tours of area of venues that we had been to before but are not accessible to the general public. The tour was very special. Also, complements to the Shore Excursion team and their tour operators for quickly adding tours to the replacement port and for the second day in Belfast in very short order. ACCOMODATION ***** We stayed in the same room category that we normally stay in with the only difference that the room was in the same location where we normally stay but it was on the other side of the ship. Room is perfect for us and complements to our stewardess for being so very responsive. It was the first time she had been our stewardess and she was great. During the world cruise she was on another deck so this is a promotion for her. INETRNET**** The Internet experience at sea can vary quite a bit and is even trickier for those lines such a Crystal that sail the world. For example, for those cruise lines that sail the Caribbean on regular cruises that repeat cruise after cruise there is now new options such as lower flying satellites that have been deployed in recent years that allow for very quick internet. That is not possible for the itineraries that Crystal sails. Other factors that come into play are where the ship is sailing relative to the satellite footprint, equipment issues either on the ship, at the satellite station on land or even with the satellite, or other factors such as handoffs between satellites and interference from even military installations on land. On top of this are other factors including your location on the deck and even interference from fire doors on each passenger deck. Also the reality is that newer ships have the advantage of being built with the latest technology in mind. Finally, even ones own devices come into play as some devices are quite a bit faster than others, some internet browsers are faster too and how one operates their system including how they upload photos all is a factor in ones individual experience. On this particular voyage we experienced very good to excellent internet experience except for two days where there were some issue which is why I gave this category three stars. On the majority of the days I would have given a four star/four star+ rating. DISEMBARKING THE SHIP IN PORT *** I would have given it a five but there was one port where we had some delays and similar to a couple of delays during the world cruise I think that the process could be enhanced with either some additional announcements keeping everyone up to date on the situation and/or more presence by an officer or two when long lines are encountered. In this case it was not at a tender port but rather at a port where we were docked. SERVICE *****++ I thought I would save the best for last. The Crystal Crew continues to amaze us as they always have. As is the case on land, relationships do take time to develop so our experiences are based on sailing Crystal many times with so many sailings on Crystal Serenity. For us, this sailing like our other sailings is like returning home as the crew has become our extended family. We can’t say enough about their professionalism, attention to detail and their kindness. To me the crew is like the software of IT related products. In other words you can have the best and most advanced hardware but without the software, the devises will not work well. Similarly, at sea you can have the most advanced and newest ships but without a strong crew the experience will be lacking. In my opinion, Crystal has the best crew of any cruise line we have ever sailed and one, if not the major reason we keep returning back to Crystal for almost all of our cruises.

Another Amazing Cruise

Crystal Serenity Cruise Review by Keith1010

6 people found this helpful
Trip Details
I have provided a star system with five being the highest as part of this writeup.

SUMMARY *****+

After having sailed 160+ days on Crystal Serenity on our most recent adventure, we chose this 14 day Dover Round Trip cruise because of its itinerary and, in particular, because of its stop at Liverpool. This is a major birthday milestone year for me and although my actual birthday was not on this cruise, we selected this cruise because of my love of The Beatles.

The itinerary was great in spite of missing four ports due to the weather. In lieu of the missed ports, we stopped at one replacement port, had an extra day in Belfast, and picked up two additional sea days, which are always very special due to all of the onboard activities.

We especially enjoyed Liverpool, return visits to both Dublin and Belfast and stops at some small towns along the way.

We had a wonderful time on board Serenity. Although the ship was relatively full, it never seemed crowded and most venues, including dinner at night, didn’t have the noise levels that sometimes one can experience on a full cruise.

The cuisine, service, entertainment, enrichment were outstanding as was the attention to detail and we were so very please with our Crystal Private Adventure Tour in Dublin.

EMBARKATION/DISEMBARKATION *****+

Embarkation was a breeze as we disembarkation. On disembarkation day, since we were to stay overnight at a hotel at London Heathrow we asked if we could be one of the last ones off the ship at the time we arranged for our private transfer via the concierge and they were easily able to accommodate that request. We also booked luggage concierge shortly after we boarded Serenity so that we could send home all of our large bags. The good news is that since customs was not being done at the port, the Chief Concierge was able to turn our luggage over to the Luggage Concierge Representative so we never had to even touch our luggage. We were met by the Concierge at the designated time and were assisted to the vehicle by both the Concierge and the Chief Concierge.

ENTERTAINMENT

============== *****+

There was a nice variety of entertainment on board Serenity including entertainers from land, in house entertainment including a couple of production shows, variety shows, and Billy Joel Concert. A highlight for us was the return of the Beatles Celebration group who performed so many songs from The Beatles the evening we left Liverpool. We loved it so much we went to both shows and danced to the last several songs.

ENRICHMENT *****

Given that this was a very port intensive cruise there was still a good deal of enrichment with portions of the program held in the afternoon rather than the morning to accommodate those on tour and sufficient speakers on board that when we picked up the two additional sea days more lectures were spontaneously added to the program.

CUISINE/WINE *****

The Cuisine continues to be one of the strong points of Crystal Cruises in terms of variety, taste and presentation. We continue to enjoy the additional choices in the Crystal Dining Room resulting from the introduction of the Modern Cuisine Menu in May of 2014, and the variety of cuisine between the Prego Italian Restaurant, the Silk Road Japanese Restaurant and Tastes featuring tapa like items from around the world.

We continue to enjoy the inclusive wine. There is a wide variety of wines that are part of the program and new wines are brought on board based on where the ship is sailing. We enjoyed some of the new wines brought on board from France and also one of the new California Wines. Crystal also has some wines of their own brand and they continue to evolve and have been enhanced with some recent wines that have been brought on board.

FITNESS CENTER *****

We make use of the Fitness Center throughout the cruise and I was very pleased at the number of indoor cycling classes that were offered given that this was a port intensive. The Fitness Instructors were relatively new to Crystal with one joining in mid-June and the other one at the beginning of this voyage but both were great instructors, very personable, and one would think they have been on Crystal ships for a few years.

SHORE EXCURSIONS *****+

We only took one tour which was a Crystal Cruises Private Adventure Tour in Dublin. The tour was exceptional and although we had been to Dublin many times, this tour allowed us to go to some places that we have never visited before and also to get some behind the scenes tours of area of venues that we had been to before but are not accessible to the general public. The tour was very special.

Also, complements to the Shore Excursion team and their tour operators for quickly adding tours to the replacement port and for the second day in Belfast in very short order.

ACCOMODATION *****

We stayed in the same room category that we normally stay in with the only difference that the room was in the same location where we normally stay but it was on the other side of the ship. Room is perfect for us and complements to our stewardess for being so very responsive. It was the first time she had been our stewardess and she was great. During the world cruise she was on another deck so this is a promotion for her.

INETRNET****

The Internet experience at sea can vary quite a bit and is even trickier for those lines such a Crystal that sail the world. For example, for those cruise lines that sail the Caribbean on regular cruises that repeat cruise after cruise there is now new options such as lower flying satellites that have been deployed in recent years that allow for very quick internet. That is not possible for the itineraries that Crystal sails. Other factors that come into play are where the ship is sailing relative to the satellite footprint, equipment issues either on the ship, at the satellite station on land or even with the satellite, or other factors such as handoffs between satellites and interference from even military installations on land. On top of this are other factors including your location on the deck and even interference from fire doors on each passenger deck. Also the reality is that newer ships have the advantage of being built with the latest technology in mind. Finally, even ones own devices come into play as some devices are quite a bit faster than others, some internet browsers are faster too and how one operates their system including how they upload photos all is a factor in ones individual experience.

On this particular voyage we experienced very good to excellent internet experience except for two days where there were some issue which is why I gave this category three stars. On the majority of the days I would have given a four star/four star+ rating.

DISEMBARKING THE SHIP IN PORT ***

I would have given it a five but there was one port where we had some delays and similar to a couple of delays during the world cruise I think that the process could be enhanced with either some additional announcements keeping everyone up to date on the situation and/or more presence by an officer or two when long lines are encountered. In this case it was not at a tender port but rather at a port where we were docked.

SERVICE *****++

I thought I would save the best for last. The Crystal Crew continues to amaze us as they always have. As is the case on land, relationships do take time to develop so our experiences are based on sailing Crystal many times with so many sailings on Crystal Serenity. For us, this sailing like our other sailings is like returning home as the crew has become our extended family. We can’t say enough about their professionalism, attention to detail and their kindness. To me the crew is like the software of IT related products. In other words you can have the best and most advanced hardware but without the software, the devises will not work well. Similarly, at sea you can have the most advanced and newest ships but without a strong crew the experience will be lacking. In my opinion, Crystal has the best crew of any cruise line we have ever sailed and one, if not the major reason we keep returning back to Crystal for almost all of our cruises.
Keith1010’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Penthouse with Verandah
Cabin PH
We have stayed in many of the room categories on Crystal Serenity and our favorite is this category as it provide additional space and butler services. We don't feel as if we need anything larger than this. The good news is that whatever category you select, you will receive the same services throughout the ship.
Penthouse Deck Suite Cabins