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The positives - the ports were great; the cabin was good, although smaller than comparable ships but had good storage; the steward did a great job; the food was OK, the menu mostly OK in the restaurants; the entertainment very good and fun; activities varied but standard; the disembarkation quick (we could choose when we wanted to leave), cabs waiting - short line; ship was clean except for the Market Cafe (see below). The negatives - the Market Café floor under the tables/chairs was not cleaned often enough, most of the dishes were not labeled and you had to guess what it was or try to get a response from the limited personnel. Some dishes were displayed in two rows and unless you had long arms you could not get to it without help from personnel. One day the bread was not sliced and guests were ripping off pieces. The milk machines malfunctioned twice - had to get someone to fix them. The cute ship maps they used to have are now a full page black and white sheet. I asked to have a $100 Euro changed into smaller bills and they wanted a commission to do so (not an exchange, just smaller bills). The excursions were very overpriced so we went with a local company in Berlin and St. Petersburg which turned out great. They raised the "service charge/tips" after we booked and room service now costs $7.98 per order! We like to have breakfast in the room so we can get a head start on the day so was very unhappy about this new charge. I doubt we will take another Norwegian cruise unless it is going places we cannot duplicate on another line.

Disappointed by Norwegian

Norwegian Star Cruise Review by GFFL

Trip Details
  • Sail Date: July 2015
  • Destination: Baltic Sea
  • Cabin Type: Mid-Ship Oceanview Picture Window
The positives - the ports were great; the cabin was good, although smaller than comparable ships but had good storage; the steward did a great job; the food was OK, the menu mostly OK in the restaurants; the entertainment very good and fun; activities varied but standard; the disembarkation quick (we could choose when we wanted to leave), cabs waiting - short line; ship was clean except for the Market Cafe (see below).

The negatives - the Market Café floor under the tables/chairs was not cleaned often enough, most of the dishes were not labeled and you had to guess what it was or try to get a response from the limited personnel. Some dishes were displayed in two rows and unless you had long arms you could not get to it without help from personnel. One day the bread was not sliced and guests were ripping off pieces. The milk machines malfunctioned twice - had to get someone to fix them. The cute ship maps they used to have are now a full page black and white sheet. I asked to have a $100 Euro changed into smaller bills and they wanted a commission to do so (not an exchange, just smaller bills). The excursions were very overpriced so we went with a local company in Berlin and St. Petersburg which turned out great. They raised the "service charge/tips" after we booked and room service now costs $7.98 per order! We like to have breakfast in the room so we can get a head start on the day so was very unhappy about this new charge.

I doubt we will take another Norwegian cruise unless it is going places we cannot duplicate on another line.
GFFL’s Full Rating Summary
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