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Presently sailing on the Anthem of the Seas. As you can see have time to write review because there is little else to do. We sailed on the Oasis last year. Apparently all Royal Caribbean ships are their best. Well unless their has been a complete change we find this hard to believe. Whilst the ship itself is very nice the food, staff, organisation, entertainment and excursions are terrible. Arrived at the cruise port where there was massive queues to get on board. Could not even get in to the terminal building. No explanation given for the delay. By the time we got on board all the restaurants were closed for muster. Spent a long time with the girl in the terminal putting on credit card details to all of our accounts. Despite this we have had to visit the massive queues at customer services five times as they seem in capable of getting this information on to our account. Ship of technology you have got to be joking, they cannot get these simple things right. We have heard numerous people being told to go to customer services to sort out their wow bands or sea passes. As for the food - what a disappointment. There is no traditional main restaurant with silver service. They call it the Grande but it's the same as all the other restaurants except dark and dingy. We waited for ever to receive our food. We were surprised that most of the meals came with no potato of any kind and only a few pieces of carrot or asparagus. The food was pre plated and lacked flavour and was certainly not fine dining. The majority of the dishes were fish. I had prawn cocktail one evening. It was a pile of shrimps chucked in a soup bowl with no sauce or salad and was probably defrosted. It looked completely unappetising. as I sit here now people next to me are discussing how awful the food is. The menus are pretty much the same in each restaurant a part from certain dishes and the menus do not change. Again the Windjammer was the same type of food every evening. Curry, stir fry, pasta bake and some dried up meat . Canteen food. The cakes in each venue were the same cakes for two weeks. The chefs must be bored to death!! We certainly were. The staff do not care. I saw a boy wipe his fingers one evening, the waiter just shrugged. The tables are not cleared. Most of the staff do not speak very good English and do not understand you. You have to keep on repeating yourself. On a number of nights the buffet restaurant was closed by 9.30. The staff who do care only appear to do so because they want you to give them a good review. They are constantly hassling you about the review you are going to give them. Probably how they get their tips. We paid to eat in Jamie Oliver's which was not that special. After two weeks the ship was not very clean. They have sinks to wash your hands in before you enter the Windjammer . They never bothered cleaning the taps and sinks. By the end of the cruise they were filthy. The organisation was dreadful. Booked and paid for flow rider lesson before boarding. Arrived to find that our lesson had been changed and just before they had craftily altered it on our system. Obviously wanted to finish early. However they had no leg to stand on as we had print out. No apology of course. Customer services response nothing to do with them! Entertainment on the ship consists of three shows. The Gift story lineages no sense. When we went to watch Spectra's cabaret all the technical wizardry broke down ten minutes in and had to be cancelled. If you don't book expect to have to wait in a very long QUEUE. Oh that word again. The rest of the entertainment consists of two bands playing the same songs night after night. The cruise director thinks he's a one man show. Quizzes, quizzes ... Oh and a few piano players. Some with a lot of talent but not very entertaining on a family cruise. The theatre is not very big. We were told that there was only places for the Queen show for 3000 guests when there is over 4000 on board. The height of entertainment on deck was the belly flop competition. Says it all. The sail away party didn't exist and don't expect any parties because there are non. They have a large theatre and put door screen but they only time they show a film is when your in port or occasionally at 11pm. Complete waste of a facility. Even on the days when it was not warm enough to sun bathe. There is one out door pool only and you have to get up at the crack of dawn or fight for a sun bed. The excursions are not properly explained. Our excursion in Pisa lasted 50 minutes and then we were taken to a 150 year old beach hut on a beach. We were given a deck chair described as a sun bed for the princely sum of £70. We saw some people doing a walking tour in Cartagena and visiting the Roman theatre for 50 dollars or more. The same cost us 12 euros each including the open top bus. Overall we are sadly very disappointed. We have been looking forward to this all year. Word of advise unless you are getting a deal or don't care that much about the service and food avoid this ship. Ps be careful going through the ships scanners my son had his phone taken.

Worst Cruise Ever

Anthem of the Seas Cruise Review by Roberta1066

1 person found this helpful
Trip Details
  • Sail Date: July 2015
  • Destination: Europe
Presently sailing on the Anthem of the Seas. As you can see have time to write review because there is little else to do.

We sailed on the Oasis last year. Apparently all Royal Caribbean ships are their best. Well unless their has been a complete change we find this hard to believe. Whilst the ship itself is very nice the food, staff, organisation, entertainment and excursions are terrible.

Arrived at the cruise port where there was massive queues to get on board. Could not even get in to the terminal building. No explanation given for the delay. By the time we got on board all the restaurants were closed for muster. Spent a long time with the girl in the terminal putting on credit card details to all of our accounts. Despite this we have had to visit the massive queues at customer services five times as they seem in capable of getting this information on to our account. Ship of technology you have got to be joking, they cannot get these simple things right. We have heard numerous people being told to go to customer services to sort out their wow bands or sea passes.

As for the food - what a disappointment. There is no traditional main restaurant with silver service. They call it the Grande but it's the same as all the other restaurants except dark and dingy. We waited for ever to receive our food. We were surprised that most of the meals came with no potato of any kind and only a few pieces of carrot or asparagus. The food was pre plated and lacked flavour and was certainly not fine dining. The majority of the dishes were fish. I had prawn cocktail one evening. It was a pile of shrimps chucked in a soup bowl with no sauce or salad and was probably defrosted. It looked completely unappetising. as I sit here now people next to me are discussing how awful the food is. The menus are pretty much the same in each restaurant a part from certain dishes and the menus do not change.

Again the Windjammer was the same type of food every evening. Curry, stir fry, pasta bake and some dried up meat . Canteen food. The cakes in each venue were the same cakes for two weeks. The chefs must be bored to death!! We certainly were. The staff do not care. I saw a boy wipe his fingers one evening, the waiter just shrugged. The tables are not cleared. Most of the staff do not speak very good English and do not understand you. You have to keep on repeating yourself. On a number of nights the buffet restaurant was closed by 9.30. The staff who do care only appear to do so because they want you to give them a good review. They are constantly hassling you about the review you are going to give them. Probably how they get their tips. We paid to eat in Jamie Oliver's which was not that special. After two weeks the ship was not very clean. They have sinks to wash your hands in before you enter the Windjammer . They never bothered cleaning the taps and sinks. By the end of the cruise they were filthy.

The organisation was dreadful. Booked and paid for flow rider lesson before boarding. Arrived to find that our lesson had been changed and just before they had craftily altered it on our system. Obviously wanted to finish early. However they had no leg to stand on as we had print out. No apology of course. Customer services response nothing to do with them!

Entertainment on the ship consists of three shows. The Gift story lineages no sense. When we went to watch Spectra's cabaret all the technical wizardry broke down ten minutes in and had to be cancelled. If you don't book expect to have to wait in a very long QUEUE. Oh that word again. The rest of the entertainment consists of two bands playing the same songs night after night. The cruise director thinks he's a one man show. Quizzes, quizzes ... Oh and a few piano players. Some with a lot of talent but not very entertaining on a family cruise. The theatre is not very big. We were told that there was only places for the Queen show for 3000 guests when there is over 4000 on board. The height of entertainment on deck was the belly flop competition. Says it all. The sail away party didn't exist and don't expect any parties because there are non. They have a large theatre and put door screen but they only time they show a film is when your in port or occasionally at 11pm. Complete waste of a facility. Even on the days when it was not warm enough to sun bathe.

There is one out door pool only and you have to get up at the crack of dawn or fight for a sun bed.

The excursions are not properly explained. Our excursion in Pisa lasted 50 minutes and then we were taken to a 150 year old beach hut on a beach. We were given a deck chair described as a sun bed for the princely sum of £70. We saw some people doing a walking tour in Cartagena and visiting the Roman theatre for 50 dollars or more. The same cost us 12 euros each including the open top bus.

Overall we are sadly very disappointed. We have been looking forward to this all year. Word of advise unless you are getting a deal or don't care that much about the service and food avoid this ship.

Ps be careful going through the ships scanners my son had his phone taken.
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