We were so looking forward to sailing on the Holland America Line after watching all there TV ads. It started badly with taking 4 hours to board, even though we were there 7 hours early. Our balcony cabin had been triple booked and we kept getting other people's luggage in our room. The balcony adjoining door banged all night and when we reported it , we just got a oh ok , from reception. The ship smelt of mould and they had blowers all around the ship trying to disperse the smell. It also had a terrible vibration all through the ship, which was so bad in the gift shops all the perfume bottles were bouncing all round the place. Our bed vibrated so much, it was like something out of a bad B grade movie.

The shore excursions were very badly organised and some passengers were very late for their excursions. It was so bad the tour operators were complaining as it was holding up their tour times. It just seemed very unprofessional , they just didn't seem to know what they were doing. The ship was badly under staffed and none of them seemed happy.

We had just come off the Radiance of the Seas and they were very professional and the cruise was fantastic. Read more