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Riviera Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
691 Reviews

The "O" life difference ( Oceania statement/ logo)

Riviera Cruise Review by ELMS

8 people found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: Italy
  • Cabin Type: Concierge Level

If the "O" stands for "O" zero value, "O"zero taste(foods),"O" zero crusie experience than they got that right.

They also have an "F" rating with the BBB, (which I wish I had checked before, not after I took my first & last cruise with them), a mistake learned going forward.

The "F" stands for, Failed!Failing! Falling short! and in fact Failure to respond to my BBB complaint as well. Also a first time ever for me, filing such a claim with any company. Oceania really don't seem to care, which goes to their attitude on board as well.The well being of their passengers are not their priority. It is a corporate decision to just ignore the BBB complaint (they have lots of complaints filed, check it out before booking).

Please Save your $, they are not even close to being a high end, luxury cruiseline.Clueless is more like it. There are a few others to select from that deserve your hard earned $$$$$$$$$$$'s

The food is pretty but tasteless. Even in their specialty restaurants. Got food posioning at Jacques, their french restaurant. Couldn't chew the prime rib at their famous chop house. I don't think even the cow it came from could have chewed it. How do you screw up a prime rib from your best steak house. The afternoon teas had pastry that tasted like cardboard. Restaurant hours not condusive with port calls, so most closed when you got back on board only to have the grill serving the same few selections daily.

The entertainment was so bad that I actually felt sorry for them. I mean cringe worthy bad. No lectures, or movies or other choices but very bad shows. They do offer cooking classes that you have to pay ( as if their fees aren't high enough) for and a free art class.

The ports were in areas where there was nothing to do if you didn't go on a tour that took you at least an hour away. Also the local guides lied about important information that could have caused great harm, and did not have the passengers best interest.

This crusie was paradise from hell and has nothing to do with expectations not met, as was told to me from their representative. This is all about their failing to provide a cruise experience worth celebrating, as we have had on so many other ships. I can't state this any more clearly, if I can save one perosn from cruising on Oceania, they will Thank me.

ELMS's Full Rating Summary
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Cabin Review

Concierge Level

Very nice room attendant, worked very hard and did a great job.The ONLY good thing on this ship.

Port & Shore Excursion Reviews

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