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We tool a cab to the port as we were to tired (after an overnight flight) to go sightseeing. We had requested assistance for embarkation. There were no signs for disabled patrons. The embarkation took several hours and no assistance was provided. The wheelchairs and the aids are on availability basis which we were not informed about. There was no place to sit and there was no priority boarding though we are gold members. The boarding procedure was pathetic. They did not have trained clerks to check the passengers in and they were lacking supervisors on the floor to keep the lines moving. The disembarkation in Barcelona was no better. We were declined entry in the special lounge for gold members and again no assistance was provided. We picked up our luggage from Baggage Claim and lined up for a cab. It took about 45 minutes to get a cab which took us to our hotel in Barcelona. We had to make our own hotel arrangements. The travel agent who sold us the package told us that we had up to four days prior to departure to book our excursions. Apparently they have different rules for the disabled. Those excursions have to be booked 21 days prior to departure. Nowhere on their website they provide this information. Once we got to our cabin things got better. Our attendant was great. Service was good. The entertainment was good. We could only go to a couple of venues as it clashed with our dinner timing. We spent most of our time on the promenade level where there was some shopping and live music. The dinner choices were good in the main dining room. There was a lot of variety. The only excursions we could take were the city tours in Rome and Naples. In Rome we stopped at the Vatican. The rest of the city tour was a bus ride through town In Naples we stopped at a coffee shop for a break.

Cruise not for the disabled

Allure of the Seas Cruise Review by aiglemont

Trip Details
We tool a cab to the port as we were to tired (after an overnight flight) to go sightseeing. We had requested assistance for embarkation. There were no signs for disabled patrons. The embarkation took several hours and no assistance was provided. The wheelchairs and the aids are on availability basis which we were not informed about. There was no place to sit and there was no priority boarding though we are gold members. The boarding procedure was pathetic. They did not have trained clerks to check the passengers in and they were lacking supervisors on the floor to keep the lines moving.

The disembarkation in Barcelona was no better. We were declined entry in the special lounge for gold members and again no assistance was provided. We picked up our luggage from Baggage Claim and lined up for a cab. It took about 45 minutes to get a cab which took us to our hotel in Barcelona. We had to make our own hotel arrangements.

The travel agent who sold us the package told us that we had up to four days prior to departure to book our excursions. Apparently they have different rules for the disabled. Those excursions have to be booked 21 days prior to departure. Nowhere on their website they provide this information.

Once we got to our cabin things got better. Our attendant was great. Service was good.

The entertainment was good. We could only go to a couple of venues as it clashed with our dinner timing. We spent most of our time on the promenade level where there was some shopping and live music. The dinner choices were good in the main dining room. There was a lot of variety.

The only excursions we could take were the city tours in Rome and Naples. In Rome we stopped at the Vatican. The rest of the city tour was a bus ride through town In Naples we stopped at a coffee shop for a break.
aiglemont’s Full Rating Summary
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Cabin Review

Cabin 9604
The cabin was spacious and service was good
  Allure of the Seas Deck Plans

Port & Shore Excursion Reviews

  • City Tour
    The tour was in an enclosed bus. The only stop was for lunch at a small restaurant that did not have enough sitting and had only one toilet for all of us.
    View All 68 City Tour Reviews
  • City Tour
    The tours was in an enclosed bus. The Vatican was the main stop. other than than we just drove around the city.
    View All 324 City Tour Reviews