On Sunday, February 16 of this year I embarked, along with eight friends, on the Norwegian Star for a cruise from Miami via the Panama Canal to Los Angeles. I shared cabin 8505 with my friend.
The first night my bed was so uncomfortable that I slept badly and woke with back pain. I requested another cabin and was told that the ship was fully booked and that no other cabins were available. I then asked that the mattress be changed. I don't know if this was done, but a piece of egg crate foam was put on the bed, which did very little to ameliorate the discomfort, and I woke with back pain every morning of the voyage. Subsequently one member of my party and a mother and daughter we had met on the ship were offered other cabins.
It was also the case that the service at dinner was very slow. On at least two occasions we reserved a table in Versailles for 6:15 pm and were not finished until 8:00 pm. The servers were very diligent and hurried with orders, but it appears that the dining room and kitchen were understaffed, leading to long delays between courses.
My bed was the worst I have ever slept in, in all my years of travel. The cabin itself was acceptable, until the toilet overflowed in the middle of the night. Disgusting!