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How to ruin a great ship, add lots of dinning rooms, charge extra for most, add more reservations, provide lousy service, call it dynamic dinning. Be aware menus repeat after only a few days in the complimentary dining rooms. Entertainment, Mamma Mia, reservation was not available when we finally got out of the dining room, so we missed that performance. The other two main shows were not worth the price of admission, which was included. However, all the other acts were of the standard we had come to expect from RCCL, excellent. A great mixture of activities with excellent equipment and knowledgeable staff. Guest relations staff were hopeless and not very personable. Buffet food was quantity not quality. Staff were not organized, area was not very clean, tables would sit for some time before being cleared. Beverage gratuities have increased to 18%, and at least half the waiters we encountered would be over tipped at 5%. This is not what I have grown to expect at Royal Caribbean, I hope Celebrity is not going down the same path. Time for a change in management at RCCL.

Worst Cruise Yet

Quantum of the Seas Cruise Review by JDwillT

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Trip Details
How to ruin a great ship, add lots of dinning rooms, charge extra for most, add more reservations, provide lousy service, call it dynamic dinning.

Be aware menus repeat after only a few days in the complimentary dining rooms.

Entertainment, Mamma Mia, reservation was not available when we finally got out of the dining room, so we missed that performance. The other two main shows were not worth the price of admission, which was included. However, all the other acts were of the standard we had come to expect from RCCL, excellent.

A great mixture of activities with excellent equipment and knowledgeable staff.

Guest relations staff were hopeless and not very personable.

Buffet food was quantity not quality. Staff were not organized, area was not very clean, tables would sit for some time before being cleared.

Beverage gratuities have increased to 18%, and at least half the waiters we encountered would be over tipped at 5%.

This is not what I have grown to expect at Royal Caribbean, I hope Celebrity is not going down the same path.

Time for a change in management at RCCL.
JDwillT’s Full Rating Summary
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Cabin Review

Cabin
Cabin was well laid out with lots of storage. Attendant did a good job.
  Quantum of the Seas Deck Plans