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Well what a joke!! we got on at Dubai, First thing we did was get a drinks package, went to our room it was nothing like on the pictures there was no throw bed was not clean the cabin was not that clean. The cabin steward did not introduce himself. One case did not get to the room so we went and asked were it was it contained a bottle of vodka and 4 small bottles off the plane we were un a wear of there drinks policy ( but why when we had brought a drinks package it mattered) don't make sense, the case had the handle bent badly and would not go into it socket so can not use it again and all 5 cases matched we can not get the same to replace the one they damaged they offered us £28.00 from customer service this is why this review is late going on here, we are still having trouble with them they are unhelpful and rude . Any way back to the cruise, went to dinner the first night got dressed up the table was not big enough for the four of us I asked for soup to start, came out I asked for a soup spoon and they gave me a desert one well then the steak came it was braising steak or shoe leather I call it tomato two quarters and a few peas and chips just all thrown on the plate the desert was ok. So at that time we had not sailed if we had been on our own I would have got off the ship but when we had told friends that it is better cruising than doing hotel. What a fool I was made to look. I went to customer service after dinner and spoke to them they did not understand at all what I was talking about I was told they don't have soup spoons on the ship yet we have paid 5 star prices the next night the head waiter was serving us so I said to him why we did not complain about the staff in dinning room they were very good it was the food and this carried on though out the cruise. Entertainment was brill the second night but then it seemed that it was the same show each night but changed there costumes. The Bar staff was hit and miss and the food in the cafeteria was cold (I CALL IT PIG SWILL) In Dubai we stayed in a hotel before the cruise and after I wish we had stayed all the time as it was fantastic there and I would go back but NEVER US MSC AGAIN worst company going I thought the jade was bad with NCL the best company so far I have found are Royal Caribbean or P&O, still to try the rest before I do the world Cruise we are still having problems with them 5 months after the cruise finished One word of warning don't board MSC.

Dont Contact Customer Service at MSC there Crap

MSC Orchestra Cruise Review by Paul Edwards

Trip Details
  • Sail Date: February 2015
  • Destination: Middle East
  • Cabin Type: Oceanview Stateroom – Fantastica
Well what a joke!! we got on at Dubai, First thing we did was get a drinks package, went to our room it was nothing like on the pictures there was no throw bed was not clean the cabin was not that clean. The cabin steward did not introduce himself. One case did not get to the room so we went and asked were it was it contained a bottle of vodka and 4 small bottles off the plane we were un a wear of there drinks policy ( but why when we had brought a drinks package it mattered) don't make sense, the case had the handle bent badly and would not go into it socket so can not use it again and all 5 cases matched we can not get the same to replace the one they damaged they offered us £28.00 from customer service this is why this review is late going on here, we are still having trouble with them they are unhelpful and rude . Any way back to the cruise, went to dinner the first night got dressed up the table was not big enough for the four of us I asked for soup to start, came out I asked for a soup spoon and they gave me a desert one well then the steak came it was braising steak or shoe leather I call it tomato two quarters and a few peas and chips just all thrown on the plate the desert was ok.

So at that time we had not sailed if we had been on our own I would have got off the ship but when we had told friends that it is better cruising than doing hotel. What a fool I was made to look. I went to customer service after dinner and spoke to them they did not understand at all what I was talking about I was told they don't have soup spoons on the ship yet we have paid 5 star prices the next night the head waiter was serving us so I said to him why we did not complain about the staff in dinning room they were very good it was the food and this carried on though out the cruise.

Entertainment was brill the second night but then it seemed that it was the same show each night but changed there costumes. The Bar staff was hit and miss and the food in the cafeteria was cold (I CALL IT PIG SWILL) In Dubai we stayed in a hotel before the cruise and after I wish we had stayed all the time as it was fantastic there and I would go back but NEVER US MSC AGAIN worst company going I thought the jade was bad with NCL the best company so far I have found are Royal Caribbean or P&O, still to try the rest before I do the world Cruise we are still having problems with them 5 months after the cruise finished One word of warning don't board MSC.
Paul Edwards’s Full Rating Summary
Enrichment Activities
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Entertainment
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Cabin Review

Oceanview Stateroom – Fantastica
Cabin O2 8092
CRAP
Arpa Deck Inside Cabins, Outside Cabins, Balcony Cabins