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I was desperate the see the Norwegian Fjords, which by the way were spectacular, so my sister and I booked a trip with Fred Olsen which included the all inclusive drinks package. Embarkation at Liverpool was a breeze and the baggage handlers at the port were slick and fast, however, you do have to fight through all types of walking sticks, Zimmerframe walkers and very slow infirm passengers. My sister and I, although not young, felt like teenagers in comparison as the average age on board was in the region of 70+. Although on the fully inclusive (FI) package, which is good value for money, the rules around what is included in the fully inclusive package is ambiguous and at best vague. This is compounded by the staff offering you items that are not on the FI package, although knowing that you are on the FI package. The result is that you find yourself being charged for a drink that you didn't realise you'd bought? There is a form of stealth sales that goes on as I think the staff receive an incentive to sell drinks and on several occasions I found that I'd unwittingly bought a coffee or a glass of wine in error. The other irritant is that on the occasion that you do order a drink on the FI package you're still expected to sign for the price of it which left us with a tree's worth of paper receipts. Make sure you always check the receipt which has a printed 'FA' on it if you've achieved the fully inclusive package as the staff don't tell you. We found this helpful piece of information from a fellow passenger. All communication is provided whilst on ship via a daily paper put into your room by the evening service staff. This is useful and provides you with all the information you need with regard to sailing time, ports of call, activities and services. We didn't pre-buy port and shore excursions but used the hop on, hop off, facilities that is available at each port. They were perfect for us as it gave us the opportunity to see what we wanted to see and was much cheaper than the excursions. Our cabin was small and dated but was kept super clean by our Cabin Attendant who was fabulous. Everything onboard is chargeable including the cabin bottle of water. We were on deck 5 which is perfectly based for reception, the restaurant one deck below and to disembark which is on deck 3 and the spa which is on deck 3. You don't have to use the lifts and can get everywhere fast. You'll never get in the lift anyway as 2 walkers fill the entire lift and there are only 2 lifts in the centre of the ship. The food is good although typically British themed with it's target passenger being the older demographic. I was however, so tired by the end of the trip by the continual chorus of 'Happy Birthday to you' which is sung by the staff and an attempt to get you to buy your table a round of expensive liqueurs. Although, we met some lovely passengers, the more mature passenger can tend to feel superior and will reserve the best seats, push you out of the way and tell you to move if you're in their way, although they've reserved seats for their friends. You having to stand wherever possible to enjoy the evening is an insult to them. Some would go into the library and put all their belongings down and then disappear for a couple of hours, returning at their leisure expecting their seating to be there waiting upon their return. This resulted in my sister and I roaming around the ship looking for somewhere to sit during inclement sea days, eventually going back to our cabin. The only place that would guarantee us an escape from the infirm was the Gym which was well equipped, clean and tidy with showers and a steam room. The most modern part of the ship in fact. On day 8 of our trip there was a terrible smell across our deck which was attributed to the water refuse tanks being full. They had to dump it into the sea but because we were still in the Fjords the ship had to keep hold of it. All deck passengers complained and we were offered a move to another deck but only for the night which meant we would have had to pack up and then move back - we declined and stayed wishing we'd brought pegs with us for our noses. The reception staff are all poe faced women who know nothing and are accountable for the same. We had several encounters with them and at no time do their faces crack into a smile which is accompanied by 'the computer says no' mentality. The 'can do' ethos is nowhere to be found on this ship. The restaurant staff are polite and friendly, however, have to be because the Management in charge seem to run the place with a fear culture,as we saw staff being told off in public areas in view of passengers which was very uncomfortable to witness. We would cruise again but not on this line - an expensive disappointment to say the least.

Retirement Home Occupants Only

Black Watch Cruise Review by Jacquelinecarol1960

6 people found this helpful
Trip Details
I was desperate the see the Norwegian Fjords, which by the way were spectacular, so my sister and I booked a trip with Fred Olsen which included the all inclusive drinks package.

Embarkation at Liverpool was a breeze and the baggage handlers at the port were slick and fast, however, you do have to fight through all types of walking sticks, Zimmerframe walkers and very slow infirm passengers. My sister and I, although not young, felt like teenagers in comparison as the average age on board was in the region of 70+.

Although on the fully inclusive (FI) package, which is good value for money, the rules around what is included in the fully inclusive package is ambiguous and at best vague. This is compounded by the staff offering you items that are not on the FI package, although knowing that you are on the FI package. The result is that you find yourself being charged for a drink that you didn't realise you'd bought? There is a form of stealth sales that goes on as I think the staff receive an incentive to sell drinks and on several occasions I found that I'd unwittingly bought a coffee or a glass of wine in error. The other irritant is that on the occasion that you do order a drink on the FI package you're still expected to sign for the price of it which left us with a tree's worth of paper receipts. Make sure you always check the receipt which has a printed 'FA' on it if you've achieved the fully inclusive package as the staff don't tell you. We found this helpful piece of information from a fellow passenger.

All communication is provided whilst on ship via a daily paper put into your room by the evening service staff. This is useful and provides you with all the information you need with regard to sailing time, ports of call, activities and services.

We didn't pre-buy port and shore excursions but used the hop on, hop off, facilities that is available at each port. They were perfect for us as it gave us the opportunity to see what we wanted to see and was much cheaper than the excursions.

Our cabin was small and dated but was kept super clean by our Cabin Attendant who was fabulous. Everything onboard is chargeable including the cabin bottle of water. We were on deck 5 which is perfectly based for reception, the restaurant one deck below and to disembark which is on deck 3 and the spa which is on deck 3. You don't have to use the lifts and can get everywhere fast. You'll never get in the lift anyway as 2 walkers fill the entire lift and there are only 2 lifts in the centre of the ship.

The food is good although typically British themed with it's target passenger being the older demographic. I was however, so tired by the end of the trip by the continual chorus of 'Happy Birthday to you' which is sung by the staff and an attempt to get you to buy your table a round of expensive liqueurs.

Although, we met some lovely passengers, the more mature passenger can tend to feel superior and will reserve the best seats, push you out of the way and tell you to move if you're in their way, although they've reserved seats for their friends. You having to stand wherever possible to enjoy the evening is an insult to them. Some would go into the library and put all their belongings down and then disappear for a couple of hours, returning at their leisure expecting their seating to be there waiting upon their return. This resulted in my sister and I roaming around the ship looking for somewhere to sit during inclement sea days, eventually going back to our cabin. The only place that would guarantee us an escape from the infirm was the Gym which was well equipped, clean and tidy with showers and a steam room. The most modern part of the ship in fact.

On day 8 of our trip there was a terrible smell across our deck which was attributed to the water refuse tanks being full. They had to dump it into the sea but because we were still in the Fjords the ship had to keep hold of it. All deck passengers complained and we were offered a move to another deck but only for the night which meant we would have had to pack up and then move back - we declined and stayed wishing we'd brought pegs with us for our noses.

The reception staff are all poe faced women who know nothing and are accountable for the same. We had several encounters with them and at no time do their faces crack into a smile which is accompanied by 'the computer says no' mentality. The 'can do' ethos is nowhere to be found on this ship.

The restaurant staff are polite and friendly, however, have to be because the Management in charge seem to run the place with a fear culture,as we saw staff being told off in public areas in view of passengers which was very uncomfortable to witness.

We would cruise again but not on this line - an expensive disappointment to say the least.
Jacquelinecarol1960’s Full Rating Summary
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Cabin Review

Outside Cabin
Cabin F 5036
A small but clean cabin with 2 single beds in an L shape. Plenty of wardrobe space with hangers and basket drawers. Lovely duvets and plump pillows.
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