Parts of this trip were magical, particularly spending New Year's Eve in the Spinnaker Lounge, listening to live jazz, drinking champagne and watching fireworks over Nassau as the ship left port. I'll never forget that.

But overall service on this ship was the sloppiest we have ever experienced.

Leaving NY was fine. Since we were Latitude members, we were told we could arrive at 11, and actually arrived at 10:30 (since we were parking at the port and didn't know how complicated that would be - it turned out to be quite easy). We had no line at check in, and then just had to wait until they started boarding the ship at about noon. They had hot chocolate and date bread available. Read more