From the moment me and my husband got on the ship we were very excited, it was a 31st Anniversary surprise, that turned out to be a nightmare,I am so disappointed and disgusted
We have travelled on RC for many years and never experienced anything like it.
are first meal we had in silks was just un believable,(before i came on the cruise I bought a soda and non alcohol cocktail package)could not get a non alcohol cocktail nor could i get a fresh or carton orange juice,but i was offered a fizzy kids orange juice not to mention the bar waitress was offish with me for asking for a non alcohol menu, then we witness the waiter getting told off by the head waitress,followed by food on the floor waitress and waiters walking around them only to see the waiter kick the food under the counter, not very hygienic in the least.Dirty toilets with toilet tissue and urine on the toilet floors not to mention the over flowing wet hand tissues from the bin to the floor and work tops this is a laugh when they tell us to wash and sanitise they can't even keep there toilets clean lack of staff
i had a piece of cling film in my soup also my bowl of soup was spilt all down the sides and served to me in Chic restaurant in American Icon the waitress brought my soup and calamari out at the same time which resulted calamari being very cold and me asking it to be changed only to get a cracked bowl with my sauce in imagine the germs that could of made me ill.I never ate it nor did i stay to have my main course it put me off completely,
there were dirty towels on all the sun beds yet no staff around to pick them up and tidy the beds so people never knew if the chairs were available to sit on, under most of the sun beds their were dirty bottles and glasses cluttering up.
Glasses left all over the ship and in the lift area not pleasing to the customers eyes
rude bar waiter ignoring to serve me because he wanted to fill up the ice machine, when he did serve me he didn't take my card for 20 mins and left me standing for another 15 mins whilst he filled up again meanwhile the ice was melting so i asked the other bar tender to take my card and he alerted the man who served me who told me to wait again for 5 mins then he snatched the card from me as to say its my fault he's had to stop what he was doing ,
Cafe promenad only had 1 girl serving so no one was tidying cups and plates off the tables no clean tables to be found we had to clean it ourself also the coffee and tea area was dirty all the time so was the pizza restaurant next door . I filled a cup with coffee not realising there was a dirty teabag in the cup only when i stirred it I realised.The wind jammer behind the stack of plates the counter had dust on and not to mention the sink facilities are a good idea if someone cleans down the sinks they were in a bit of state.
The grand restaurant is meant to be formal, but the staff were letting people in with jeans and hoodies and football shirt in,so annoying because i wore my evening gown and my husband was in his dinner suit like others then their was other people in very casual clothing on, surly the rule is the same for everyone , it was very annoying!!!
Never saw entertainment because of the time of my dining at 8 pm kept missing it and there was not another show on like on other ships the show is on for the later diners
on the good side my cabin was nice and clean by Glenda who was very pleasant every day and night lovely lady with a lovely smile ,Also my meal in wonderland was nice and Izumi was nice
Ask if I would recommend this ship ? No I Would not.
my cabin was very clean it was the only thing on the ship that was
Glenda introduced herself straight away and was pleasant from beginning to the very end
she is a star and a credit.
loved the excursions on bothView All undefined undefined Reviews
not what i expected
loved this place for shopping
got the train and did our own thing
excellent and reasonable shopping
lovely people will go back .
fantastic place to go and seeView All 6 Aquarium Reviews
loved this place nice food and great people
shopping could of been better.
shops were closed was a sunday
lovely place not enough hours hereView All 136 Florence Walking Tour Reviews