Liberty of the Seas Review

4.0 / 5.0
2,647 reviews

Expectations not met

Review for the Caribbean Cruise on Liberty of the Seas
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newbiecruiser82105
2-5 Cruises • Age 40s

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Additional details

Sail Date: Jun 2015
Cabin: Interior Stateroom

My friend and I were very excited to take our first Royal Caribbean Internal cruise. We have been through a lot the past year and we were very much looking forward to some fun, sun, and relaxation. We spent more than planned on this trip and to say we were disappointed would be a major understatement. Throughout the trip we wrote down the issues that came up for us and this review with be based on the notes we took. This will be a bullet points review.

- Staff were rude. Their priority were not to be accommodating to the passengers. One specific incident was when my friend and I mistakenly ended up in a restaurant (Rembrandt) that was not part of our "My Time" dining. The waiter at the door seated us only to have the head waiter come over after our appetizers scolding us for eating in that restaurant. He was very rude and disrespectful. When we tried to explain that we did not seat ourselves and that if there is a misunderstanding he should speak with the waiter who sat us, he refused to listen. He continued to scold us and left before telling us to make sure we use only the restaurant assigned to us. We asked for the manager and after a lot of fumbling around wearing a blue jacket with strips came over our table. We expressed our dissatisfaction and instead of Milton acknowledging the fact that we were treated unfairly, he proceeded to also scold us for being in the wrong dining room!! It is important to add that the restaurant was not packed, there were plenty of open tables. This experience took place earlier on during the trip and unfortunately set the tone for the whole trip.

- Before the restaurant incident and on the day of embarkment, our luggages were help for 6 hours because they found a travel iron (tiny travel iron) in my luggage!! No announcements were mailed letting passengers know why and where to collect luggages that were help for prohibitions. Guest service desks were packed with unhappy passengers. After asking everyone we ran into about our missing luggages, we were finally directed to security. we went to security only to be told by incompetent security guards that we did not have our luggages. We resumed to wander around the ship for an additional hour (by now it's 10:30pm), we were directly to security on a different floor on the ship and that's when we ran into the crew member who asked us if we had weapons in our bags!! There was a language barrier and I am trying to give her the benefit but this woman actually asked us if we had knives and guns in our bags as part of her effort to explain that are some reasons the bags would be withheld. We eventually found our luggages and were finally able to shower and change our clothes by 11pm on the day of embarkment!

Cabin Review

Interior Stateroom

Cabin was normal size. Bathroom smelled like urine every day.

Port Reviews

San Juan

San Juan is beautiful but there aren't much in excursions there. We spend the few hours walking around and had lunch. The ship left an hour and half late from this port. We could have used the extra time to explore more of the port instead of sitting in the ship.

Bayonne (Cape Liberty)

Strange location for a port.

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