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Observations on this cruise: • Our waiter was just not up to par. We never really got to know him very well. He brought breakfast to our room on day 7 and did not even recognize us! In the past we wanted to take home the waiters/waitresses. This time we hardly know them! • Our assistant waiter was never introduced and we still do not know his name. • All food seemed to be a lower grade than before. • Very little variety in food. • Food only marginally good. • Food better in Windjammer. • We were always last to be served. • Cold coffee was served to the entire table. • Once I ordered a steak medium-it came raw! They offered to bring me another but by the time they brought it they had all left to go off and dance for everyone. Of course, that meal was a total disaster. Three times I ordered beef-all three times it was chewy and lacking in flavor while the menu said it was Black Angus. It certainly was not the Black Angus I am accustomed to. • Window in dining room creaked continuously so loud that sometimes we could hardly talk. • Too much begging for approval rather than more attention to service. "Give everyone a big hand!" When the applause was not good enough they said we are giving you another chance for applause!!! I feel applause is earned not begged for. When you see a good show or receive good service praise becomes automatic. • Entertainment was only mediocre. In the past the shows have been wonderful, some even spectacular. This time we felt as if were in a local night club-very routine... • Our room temperature was perfect until the 7th night of the cruise. Then suddenly it became so cold we could hardly sleep. We had NOT touched the temperature dial but it was frigid. We called maintenance and they came to work on it. After that it became unbearably hot! We called again and they returned and worked on it. It was operational for about 12 hours then turned to cold again. We had no ability to adjust it... Finally, after five trips to our cabin they informed us that it was a problem with the door switch and they would not be able to repair it until the next day-our day of arrival in Tampa!!! • It was very difficult to get the daily news paper. The USA version was out within a few minutes; however, if you wanted a Canadian or British version there were always stacks of those. After a couple of days you would think someone would start to see a trend or maybe, just maybe someone would realize that this ship was full of US citizens... • Each morning the cleaners would start work around 5:00AM. Our cabin was directly below them and it was very noisy. We spoke to the desk about this and their reply was to get up and call us the next time it happened and they would speak to the cleaners. Why not just speak to them? Why did they want us to get up and call? Our overall observation was that this was a "watered down" version of RCCL-at least that is what we hope. It certainly was not what we had become accustomed too.

Grandeur-Never Again

Grandeur of the Seas Cruise Review by hiflts

Trip Details
Observations on this cruise:
• Our waiter was just not up to par. We never really got to know him very well. He brought breakfast to our room on day 7 and did not even recognize us! In the past we wanted to take home the waiters/waitresses. This time we hardly know them! • Our assistant waiter was never introduced and we still do not know his name. • All food seemed to be a lower grade than before. • Very little variety in food. • Food only marginally good. • Food better in Windjammer. • We were always last to be served. • Cold coffee was served to the entire table.
• Once I ordered a steak medium-it came raw! They offered to bring me another but by the time they brought it they had all left to go off and dance for everyone. Of course, that meal was a total disaster. Three times I ordered beef-all three times it was chewy and lacking in flavor while the menu said it was Black Angus. It certainly was not the Black Angus I am accustomed to.
• Window in dining room creaked continuously so loud that sometimes we could hardly talk. • Too much begging for approval rather than more attention to service. "Give everyone a big hand!" When the applause was not good enough they said we are giving you another chance for applause!!! I feel applause is earned not begged for. When you see a good show or receive good service praise becomes automatic.
• Entertainment was only mediocre. In the past the shows have been wonderful, some even spectacular. This time we felt as if were in a local night club-very routine...
• Our room temperature was perfect until the 7th night of the cruise. Then suddenly it became so cold we could hardly sleep. We had NOT touched the temperature dial but it was frigid. We called maintenance and they came to work on it. After that it became unbearably hot! We called again and they returned and worked on it. It was operational for about 12 hours then turned to cold again. We had no ability to adjust it... Finally, after five trips to our cabin they informed us that it was a problem with the door switch and they would not be able to repair it until the next day-our day of arrival in Tampa!!!
• It was very difficult to get the daily news paper. The USA version was out within a few minutes; however, if you wanted a Canadian or British version there were always stacks of those. After a couple of days you would think someone would start to see a trend or maybe, just maybe someone would realize that this ship was full of US citizens...
• Each morning the cleaners would start work around 5:00AM. Our cabin was directly below them and it was very noisy. We spoke to the desk about this and their reply was to get up and call us the next time it happened and they would speak to the cleaners. Why not just speak to them? Why did they want us to get up and call?
Our overall observation was that this was a "watered down" version of RCCL-at least that is what we hope. It certainly was not what we had become accustomed too.
hiflts’s Full Rating Summary
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Cabin Review

Cabin
Too much noise from above. Small closet for JS. Old TV. No ability to check billing from the room.
  Grandeur of the Seas Deck Plans