1. Home
  2. Cruise Reviews
  3. Seven Seas Voyager
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. This cabin had a huge metal windscreen which obstructed 1/3 of the balcony view. Our Sunset pictures were 2/3 beautiful and 1/3 steel hull. In addition, they didn't inform our Travel Agent that directly above us is the Ships forward A/C, exhaust/ventilation system that was so loud you thought you were sleeping in a wind chamber. We complained about the obstructed view and how Regent deceived our Travel Agent into believing we were being given an upgrade but actually it was a downgrade and they said that this was done not by the Ship but by Corporate Regent in Miami. Because the ship was now completely booked, the very embarrassed but kind Ship Concierge said that we had no options. With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles. We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive. Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience. Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch.

Upgrade to Worst Cabin on Vessel; Obstructed View, Broken AC

Seven Seas Voyager Cruise Review by Questracker1

102 people found this helpful
Trip Details
  • Sail Date: June 2015
  • Destination: Baltic Sea
  • Cabin Type: Deluxe Suite
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. This cabin had a huge metal windscreen which obstructed 1/3 of the balcony view. Our Sunset pictures were 2/3 beautiful and 1/3 steel hull. In addition, they didn't inform our Travel Agent that directly above us is the Ships forward A/C, exhaust/ventilation system that was so loud you thought you were sleeping in a wind chamber. We complained about the obstructed view and how Regent deceived our Travel Agent into believing we were being given an upgrade but actually it was a downgrade and they said that this was done not by the Ship but by Corporate Regent in Miami. Because the ship was now completely booked, the very embarrassed but kind Ship Concierge said that we had no options.

With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles.

We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive.

Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience.

Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch.
Questracker1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Seven Seas Voyager price drops
250,000+ people have entered their email

Cabin Review

Deluxe Suite
Cabin F 800
Cabin 800 is the worst cabin on the Regent Voyager (Cabin 801 starboard side is equally bad). Not only does it have an obstructed view (1/3 obstruction by a huge steel hull) but it is directly under one of the ships main A/C ventilation, exhaust units that is loud and rattles the room. We had maintenance working on it continuously and even a work order for carpenters were in our room for hours while we were on a shore excursion. The Cruise Line does NOT tell the Travel Agents about these two rooms and uses them in my opinion as decoys for "upgrades" from lower floor (6 & 7) to 8th where the view obstruction occurs.
Deck 8 Suite Cabins

Port & Shore Excursion Reviews