Seven Seas Voyager Cruise Review by Questracker1
- Sail Date: June 2015
- Destination: Baltic Sea
- Cabin Type: Deluxe Suite
With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles.
We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive.
Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience.
Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch.
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