This was our first P&O Cruise and the last!!
We did not pre-book any excursions prior to the cruise. When we boarded the ship we saw the woman on the Excursion Desk. She said most of the excursions were full. We asked if they were putting on more slots and she said they probably would be. Two days later, we ended up only booking one excursion. Obviously we had to take some of the blame but as I had cruised with Thomsons twice, there had never been a problem with them putting extra coaches on. So I assumed that P&O would be no different. The woman on the desk was really unhelpful and unfriendly.
The other problem we encountered was that the toilets outside the Meridien restaurant on at least 4 nights out of 7 had no toilet paper at all in them. On reporting it to Reception, again not very helpful or approachable.