I have sailed with princess since 1977 and I have sailed on Emerald Princess several times. My last trip was out of Athens on the 16th of May 2015 and from the embarkation it had lots of issues.
On arrival at Athens Port no one to help with luggage. The staff were actually sitting on the Trolley's smoking great impression, did not rush to help at all.
I was sent into a embark hall to wait with no one in the hall then moved into another embark hall.