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I have sailed with princess since 1977 and I have sailed on Emerald Princess several times. My last trip was out of Athens on the 16th of May 2015 and from the embarkation it had lots of issues. On arrival at Athens Port no one to help with luggage. The staff were actually sitting on the Trolley's smoking great impression, did not rush to help at all. I was sent into a embark hall to wait with no one in the hall then moved into another embark hall. Being a Platinum member I did not even get welcome back, just can I have your cabin number and not even enjoy your cruise. What do they say first impressions really matter. My cabin was fine but my steward had absolutely no personality at all. He forgot to clean my stateroom twice, left all his cleaning products in my bathroom for a week and left rotten fruit in my cabin. No attention to detail at all. I had no complaints about the dining room my waiter and assistant waiter were superb and so was our Head Waiter. The food has certainly changed since the last time I was on board. The Crown Grill which I ate in twice was marvellous, but the experience at Sabatini 's Restaurant was less than memorable, if they are going to charge for an Italian Restaurant they need to have Italian Waiters. The entertainment was shocking and the stage shows were there four years ago If they flog that Love Boat Theme once more I would scream, this is 2015 not 1977 yes they are celebrating the 50 years but really when leaving a fabulous place like Istanbul at 10 pm in the evening don't play the Love Boat Theme, seriously. The Female Cruise Director was dreadful They really need to pay attention to their staff and the way they dress, some uniforms have been in since Princess started and you need to get rid of the white pursers uniform on woman it is not flattering. I recently went on a Costa Cruise and I have nothing but praise for how beautifully the staff were attired. The front Desk staff were rude, cold and unwelcoming The boutiques need a massive revamp they are still in the 1980's The rudest person on the ship was the guy in the Internet café you are honestly doing yourself no favours having him aboard. My biggest beef was the fact that I had prepaid my departure transfer and nd it took 11 goes to get it right. I have cruised with Princess for a long time, I still had a good time on board but to keep up with the newest ships in the market they need to change.

Princess Need to Update and Get with the times

Emerald Princess Cruise Review by Louise12345678

Trip Details
I have sailed with princess since 1977 and I have sailed on Emerald Princess several times. My last trip was out of Athens on the 16th of May 2015 and from the embarkation it had lots of issues.

On arrival at Athens Port no one to help with luggage. The staff were actually sitting on the Trolley's smoking great impression, did not rush to help at all.

I was sent into a embark hall to wait with no one in the hall then moved into another embark hall.

Being a Platinum member I did not even get welcome back, just can I have your cabin number and not even enjoy your cruise. What do they say first impressions really matter.

My cabin was fine but my steward had absolutely no personality at all. He forgot to clean my stateroom twice, left all his cleaning products in my bathroom for a week and left rotten fruit in my cabin. No attention to detail at all.

I had no complaints about the dining room my waiter and assistant waiter were superb and so was our Head Waiter. The food has certainly changed since the last time I was on board.

The Crown Grill which I ate in twice was marvellous, but the experience at Sabatini 's Restaurant was less than memorable, if they are going to charge for an Italian Restaurant they need to have Italian Waiters.

The entertainment was shocking and the stage shows were there four years ago

If they flog that Love Boat Theme once more I would scream, this is 2015 not 1977 yes they are celebrating the 50 years but really when leaving a fabulous place like Istanbul at 10 pm in the evening don't play the Love Boat Theme, seriously.

The Female Cruise Director was dreadful

They really need to pay attention to their staff and the way they dress, some uniforms have been in since Princess started and you need to get rid of the white pursers uniform on woman it is not flattering. I recently went on a Costa Cruise and I have nothing but praise for how beautifully the staff were attired.

The front Desk staff were rude, cold and unwelcoming

The boutiques need a massive revamp they are still in the 1980's

The rudest person on the ship was the guy in the Internet café you are honestly doing yourself no favours having him aboard.

My biggest beef was the fact that I had prepaid my departure transfer and nd it took 11 goes to get it right.

I have cruised with Princess for a long time, I still had a good time on board but to keep up with the newest ships in the market they need to change.
Louise12345678’s Full Rating Summary
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