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It was very much regretted that all the great moments we had enjoyed so much on board was ended with poorly managed disembarkation process. During the chaos, all the crews were too busy with incoming guests and not caring the outgoing guests properly and not even informing the outgoing guests what really happened rather than keep them waiting in a long line . We were forced to get out from the room at 3:00 PM while our disembarkation turn was still 6:00 PM. After getting into the terminal building, another 2,5 hours que required to get on the taxi, it was a bit fortunate that it was in the evening, if we got no 6 hrs delay, taxi queing would be under the sun. The ship berthed at 3:00 PM and we reached our hotel at almost 10:00 PM. We are not blaming all this chaos to RCI since partly caused by the capability of Bao Shan terminal to handle large ships but this should be able to be handled much better by RC who is supposed to have a lot of experience with this kind of situation. By the way on board activities were so enjoyful, great restaurants, well organised all ages activities, very clean environment, nice swimming pools, excellent fitness club, great hospitality and kind staffs. It was a pity that internet connection was not part of the cruise package and the rate was above the average. We do not think to sail with Quantum again especially star/end in Shanghai.

Disembarkation management in Shanghai was chaotic.

Quantum of the Seas Cruise Review by GregTan

1 person found this helpful
Trip Details
It was very much regretted that all the great moments we had enjoyed so much on board was ended with poorly managed disembarkation process. During the chaos, all the crews were too busy with incoming guests and not caring the outgoing guests properly and not even informing the outgoing guests what really happened rather than keep them waiting in a long line . We were forced to get out from the room at 3:00 PM while our disembarkation turn was still 6:00 PM. After getting into the terminal building, another 2,5 hours que required to get on the taxi, it was a bit fortunate that it was in the evening, if we got no 6 hrs delay, taxi queing would be under the sun. The ship berthed at 3:00 PM and we reached our hotel at almost 10:00 PM.

We are not blaming all this chaos to RCI since partly caused by the capability of Bao Shan terminal to handle large ships but this should be able to be handled much better by RC who is supposed to have a lot of experience with this kind of situation.

By the way on board activities were so enjoyful, great restaurants, well organised all ages activities, very clean environment, nice swimming pools, excellent fitness club, great hospitality and kind staffs. It was a pity that internet connection was not part of the cruise package and the rate was above the average.

We do not think to sail with Quantum again especially star/end in Shanghai.
GregTan’s Full Rating Summary
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Cabin Review

Cabin 3634
Relatively spacious, very clean but you have to request basic amenities.
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Port & Shore Excursion Reviews