I have traveled with Carnival several times in the past and have been very pleased. This cruise boat, the Carnival Pride was very different. The staff was very rude and did not go out of there way to make you feel comfortable. Our initial waiter was very rude on the first night and ignored us. He acted as if he were disgusted to serve us and only spoke when he took our order. The next night we changed dining times and dining rooms and ended up with a waiter who we could not have been more pleased with named Maryono who provided excellent service. He was very attentive to our needs and served us with a smile. Thank you Maryono for making our stay better!
Our cabin was clean, however our cabin guy who I will not name rushed us out of the cabin a few times just so he could clean it claiming he didn't know if he would be back later so he wanted to do it then. We were sleeping one of those times when he knocked on the door wanting us to leave so he could clean the cabin. I thought this was vacation where people are suppose to be able to rest and relax when they wanted but I was wrong. He even knocked on the door on embarkation morning at 0847 claiming that we had to be out of the cabin by 0900 when the paper clearly stated 0930. He kept the cabin clean but it was very frustrating to be awaken to be kicked out of "your" cabin that you paid great money for to rest and relax.
The food was not that great. I have had better on the carnival! They served us hot dogs, chili w/beans and cold ham and cheese sandwiches EVERY NIGHT for the midnight buffet!!!!...Thank God for the freshly made pizza and the "ONE" guy who was made to work nightshift and serve hundreds of people by himself (and he did it all without any complaints and did not express any attitudes towards the people due to being overworked) KUDOS to this guy!!! There was hardly anything to do on this boat besides gamble, eat or sleep!! (And the casino did not keep people there because nobody was winning anything so people did not stay long)The shows were mediocre and seem to be something you could get from a high school play.
The alcoholic drinks were over priced ranging from $7.95- and up but they did offer an over priced special where you could purchase a package drink special priced at $150.00 where you could receive drinks at a special price daily but ALL parties in your cabin had to purchase the special or it could not be purchased. The guys in the hamburger area on the lido were rude. They waited on "certain" people who would cut the line instead of waiting on the people who were standing in the line under the sign that clearly states "line starts here" and when something was said in a nice polite fashion, they continued to wait on the people who had cut the line and ignored the people who not only was standing there first but standing in the correct spot to be waited on. I observed one blonde headed girl talk rudely to the guest in front of me while waiting to helped at Pixel. The people were trying to ask her questions about the packages for pictures and she kept answering them with one word answers and cutting them off asking for their sale and sign card. She cut them off several times asking for their sale and sign card instead of answering their questions like she should have. However, the guy next to her was patiently waiting on another couple and answering their questions and helping them to pick the appropriate picture package but the blonde headed girl kept interjecting into his conversation answering questions the people were asking the guy. If she took the time to show the people in front of her the attention and courtesy that he was exhibiting to his guest, I do believe the people would not have walked away frustrated because she was too busy answering select questions for people that were already being helped. I found her behavior to be quite disturbing and unprofessional.
This cruise was a major let down and the staff acted as if they did not want to serve select guest. To get a courtesy smile or greeting from a lot of them was far fetched. It did not happen. A lot of the staff seem as if they did not want to be there and it showed. They did not care how they treated or talked to the guest. Carnival Pride staff need to take lessons from other cruise boat staff or this boat should change management. We chose the Pride because it was close and we did not have to catch a flight to cruise on this boat but if the service is and will be what we just experienced, the next time we will fly to catch a boat that will appreciate their guest and provide the service like they are happy to serve. After all, the guest IS the reason why they are there. Signed, A Carnival Stock Holder and Valued Customer
We were awaken and rushed out of cabin several times by the cabin guy so he could "clean the cabin". He also knocked on the door on embarkation morning at 0847 telling us we needed to be out of the cabin by 0900 so he could clean the cabin when the paper clearly stated 0930. I was not pleased with nor did I appreciate being rushed from the cabin, especially when relaxing and resting is usually why people take vacations. Other than that, the cabin was clean.
It was nice to see different things!View All 10 City Tour Reviews
There was nothing to really see, but it was nice to get off the boat and enjoy the sun!
It was nice to get off the boat and see different things!!View All undefined undefined Reviews
niceView All 46 City Tour Reviews