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Well folks........it's time to say "good-bye". We've had a few glorious years, lots of good memories, made new cruising friends, but after our last 26 days aboard the Crystal Symphony, back to back from Lax to NYC through the Panama Canal, it has become "Crystal Clear" that Crystal is not the enviable cruise experience it once was. We have cancelled all of our future bookings and will be looking to other premier lines for our cruising experiences. I feared that this would happen; it usually does when a cruise line gets a new CEO (Oct 2013) and then the sale to another owner (completed May 2015). First, let me tell you a little about us. We are "older folks", both of us in our 70's, who don't require any special attention. This is not our first cruise; we've sailed some 35+ cruises with Celebrity, RC and Azamara, who just got tired of the herding, the over-crowding, the signing for every little amenity, and the average food on the larger vessels. We found Crystal in the spring of 2012 and this was our 12th cruise in 3 years. We are not "destination" cruisers rather "journey" travelers......we love the ship for its elegant, relaxing atmosphere and great dining experiences. We're not driven to cruise to the far corners of the earth to fulfill any "bucket list". If I want something "up close and personal" , I turn on the National Geographic Channel on my TV. We sailed with Crystal for their exemplary service, their elegant atmosphere, the ease of small ship inclusive cruising and for the OUTSTANDING, GREAT FOOD they once offered. Having said that, Crystal was a real disappointment this time: FOOD: Seems that there is a real disconnect between the recipes and the chefs who prepare them. The best I could figure out, is that the recipes come from the corporate office and the chefs were asked to change or "re-invent" some of their tried and true offerings they once prepared. I never knew that there were so many ways to prepare mousse! Mousse with appetizers, mousse with entrees, mousse for dessert! And, what's this "foam" stuff sprayed on my food? The fish were dry, salty and fishy tasting (with the exception of the Dover Sole). The shrimp were rubbery and undercooked. The quality of the meats were sometimes down-right poor, both in the Lido and MDR. There was absolutely no difference between the coating on the pre-prepared Wienerschnitzel and Veal Parmasan. Alaskan King crab legs on the last formal night....what happened to the Lobster? I could go on, but you get the point. Silk Road was still excellent, but Prego's menu was undergoing changes too....mushroom soup didn't quite taste the same. The Lido salads and fresh breakfast fruits were still excellent. The German potato salad in the Lido was awesome! ATMOSPHERE: Of the 26 nights aboard, 23 were Resort Casual. The cruise itinerary originally had a few Elegant Casual nights scheduled, but after boarding, those dress codes were changed. There were not many men wearing sports jackets in the MDR, in spite of the fact that the Crystal Cove and other public areas, had an average temperature of about 55 degrees.......always, VERY COLD!! There were more children on board this cruise than I've ever seen before, but then that's probably due to the new(?) policy of FREE sailings for kids on "select cruises". It took me awhile to figure out that the dress code of "European Trousers for men", was nothing more than denim pants that weren't manufactured in the USA (Levis, Wrangler). Most were appropriate attire for the MDR.......absolutely not problem with a nice pair of Armani jeans with a sports coat and Hermes belt, but before long, other passengers will start showing up in their Levis! That brings me to another disconnect between the emphasis on "Casual" by Crystal and the Retail shops selling Designer clothing and accessories like Gucci, Prada and Burberry when so many passengers are content to wander around all day in their Logo and gym gear. And what's with this ENDLESS stream of parading travel agents wined and dined by Crystal in EVERY port? I would love to know how much of my cruise fare is spent on that. SERVICE: This was the only "WOW" factor left aboard Crystal. Our standing Room Service of juice and coffee every morning always arrived on time and our Stateroom Attendant was awesome. The bar staff always remembered our drink orders and our waiters always tried to remedy the disappointments that came out of the MDR Kitchen. Just a special group of fine young people that worked so hard! I have gotten to know many of them over the years and will miss them very much! Enough said, but I wanted to give our assessment of the "New" Crystal from 2 journey cruisers that still remember the "refined Crystal experience". We will be looking to other premier luxury lines in the future until Crystal regains it's past reputation. I'll be checking on Cruise Critic for future assessments!

It's time to say goodbye!

Crystal Symphony Cruise Review by journey cruiser

17 people found this helpful
Trip Details
Well folks........it's time to say "good-bye". We've had a few glorious years, lots of good memories, made new cruising friends, but after our last 26 days aboard the Crystal Symphony, back to back from Lax to NYC through the Panama Canal, it has become "Crystal Clear" that Crystal is not the enviable cruise experience it once was. We have cancelled all of our future bookings and will be looking to other premier lines for our cruising experiences. I feared that this would happen; it usually does when a cruise line gets a new CEO (Oct 2013) and then the sale to another owner (completed May 2015).

First, let me tell you a little about us. We are "older folks", both of us in our 70's, who don't require any special attention. This is not our first cruise; we've sailed some 35+ cruises with Celebrity, RC and Azamara, who just got tired of the herding, the over-crowding, the signing for every little amenity, and the average food on the larger vessels. We found Crystal in the spring of 2012 and this was our 12th cruise in 3 years. We are not "destination" cruisers rather "journey" travelers......we love the ship for its elegant, relaxing atmosphere and great dining experiences. We're not driven to cruise to the far corners of the earth to fulfill any "bucket list". If I want something "up close and personal" , I turn on the National Geographic Channel on my TV. We sailed with Crystal for their exemplary service, their elegant atmosphere, the ease of small ship inclusive cruising and for the OUTSTANDING, GREAT FOOD they once offered.

Having said that, Crystal was a real disappointment this time:

FOOD: Seems that there is a real disconnect between the recipes and the chefs who prepare them. The best I could figure out, is that the recipes come from the corporate office and the chefs were asked to change or "re-invent" some of their tried and true offerings they once prepared. I never knew that there were so many ways to prepare mousse! Mousse with appetizers, mousse with entrees, mousse for dessert! And, what's this "foam" stuff sprayed on my food? The fish were dry, salty and fishy tasting (with the exception of the Dover Sole). The shrimp were rubbery and undercooked. The quality of the meats were sometimes down-right poor, both in the Lido and MDR. There was absolutely no difference between the coating on the pre-prepared Wienerschnitzel and Veal Parmasan. Alaskan King crab legs on the last formal night....what happened to the Lobster? I could go on, but you get the point.

Silk Road was still excellent, but Prego's menu was undergoing changes too....mushroom soup didn't quite taste the same. The Lido salads and fresh breakfast fruits were still excellent. The German potato salad in the Lido was awesome!

ATMOSPHERE: Of the 26 nights aboard, 23 were Resort Casual. The cruise itinerary originally had a few Elegant Casual nights scheduled, but after boarding, those dress codes were changed. There were not many men wearing sports jackets in the MDR, in spite of the fact that the Crystal Cove and other public areas, had an average temperature of about 55 degrees.......always, VERY COLD!!

There were more children on board this cruise than I've ever seen before, but then that's probably due to the new(?) policy of FREE sailings for kids on "select cruises".

It took me awhile to figure out that the dress code of "European Trousers for men", was nothing more than denim pants that weren't manufactured in the USA (Levis, Wrangler). Most were appropriate attire for the MDR.......absolutely not problem with a nice pair of Armani jeans with a sports coat and Hermes belt, but before long, other passengers will start showing up in their Levis! That brings me to another disconnect between the emphasis on "Casual" by Crystal and the Retail shops selling Designer clothing and accessories like Gucci, Prada and Burberry when so many passengers are content to wander around all day in their Logo and gym gear.

And what's with this ENDLESS stream of parading travel agents wined and dined by Crystal in EVERY port? I would love to know how much of my cruise fare is spent on that.

SERVICE: This was the only "WOW" factor left aboard Crystal. Our standing Room Service of juice and coffee every morning always arrived on time and our Stateroom Attendant was awesome. The bar staff always remembered our drink orders and our waiters always tried to remedy the disappointments that came out of the MDR Kitchen. Just a special group of fine young people that worked so hard! I have gotten to know many of them over the years and will miss them very much!

Enough said, but I wanted to give our assessment of the "New" Crystal from 2 journey cruisers that still remember the "refined Crystal experience". We will be looking to other premier luxury lines in the future until Crystal regains it's past reputation. I'll be checking on Cruise Critic for future assessments!
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Cabin Review

Deluxe Stateroom with Large Picture Window
Cabin C1
We don't spend much time in our stateroom; it' quite adequate with lots of storage space; nice bathrooms; we've always had TERRIFIC stateroom attendants
Horizon Deck Outside Cabins, Balcony Cabins