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Crystal Symphony Review

4.5 / 5.0
Editor Rating
320 reviews
50 Awards

It's time to say goodbye!

Review for Crystal Symphony to the Panama Canal & Central America
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journey cruiser
10+ Cruises • Age 80s

Rating by category

Public Rooms

Additional details

Sail Date: May 2015
Cabin: Deluxe Stateroom with Large Picture Window

Well folks........it's time to say "good-bye". We've had a few glorious years, lots of good memories, made new cruising friends, but after our last 26 days aboard the Crystal Symphony, back to back from Lax to NYC through the Panama Canal, it has become "Crystal Clear" that Crystal is not the enviable cruise experience it once was. We have cancelled all of our future bookings and will be looking to other premier lines for our cruising experiences. I feared that this would happen; it usually does when a cruise line gets a new CEO (Oct 2013) and then the sale to another owner (completed May 2015).

First, let me tell you a little about us. We are "older folks", both of us in our 70's, who don't require any special attention. This is not our first cruise; we've sailed some 35+ cruises with Celebrity, RC and Azamara, who just got tired of the herding, the over-crowding, the signing for every little amenity, and the average food on the larger vessels. We found Crystal in the spring of 2012 and this was our 12th cruise in 3 years. We are not "destination" cruisers rather "journey" travelers......we love the ship for its elegant, relaxing atmosphere and great dining experiences. We're not driven to cruise to the far corners of the earth to fulfill any "bucket list". If I want something "up close and personal" , I turn on the National Geographic Channel on my TV. We sailed with Crystal for their exemplary service, their elegant atmosphere, the ease of small ship inclusive cruising and for the OUTSTANDING, GREAT FOOD they once offered.

Having said that, Crystal was a real disappointment this time:

Cabin Review

Deluxe Stateroom with Large Picture Window

We don't spend much time in our stateroom; it' quite adequate with lots of storage space; nice bathrooms; we've always had TERRIFIC stateroom attendants

17 Helpful Votes
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