This is our 3rd cruise with rc and we've always loved it . However this one was not the same. The actual ship is beautiful but very dis jointed it doesn't flow as the other ones do. The entertainment (we saw we will rock you) was indeed very good however the other shows were not easy to see as they always clashed with the dinning we booked classic dinning so we could see the same guests each night which never happened and one night our table was given to a couple who were booked for the 6.30 slot and because they went to a show they were late so they got both options and our cost. We never went to the show because of our eating time. The entertainment at the pool side was very poor only 1 activity in the whole week belly flops . There was also no shows down the promenade as there wasn't one along with very few shops except for very expensive jewellery it seems to us this ship focuses on the wealthy. When we got off at Guernsey it took us 2 and a half hours form picking up our ticket to actually getting into our tender really not acceptable and I am in a wheelchair so we queued for 2 hours before we were told we were on the wrong deck(even though we checked) we had to go down a deck and wait another half hour. When we got to the port we were faced with with a huge vertical slope we had to get up which wasn't possible In a chair. There is on,y indoor smoking in the casino so no relaxing room after dinner with a night cap. It has lost the personal touch and very high tech. We are booked again for sept but had we known we would never of booked again. Nowhere to hang evening dresses either.