Sailed last year on same cruise and were blown away by how wonderful it was so booked the same cruise for our daughter's college graduation present. From start to finish we thought we had stepped on the wrong cruise. Not sure what happened during the last year but the ship was poorly run, staff unhappy to be there and no one took responsibility for anything.
Dining reservations were messed up and we were yelled at for not making them properly. Never mind that I called RCCL at least a half dozen times prior to cruising to ensure that our party would be seated together. The yelling and blaming us for the shortcomings started as soon as we boarded and have not ended more than 3 weeks later.
Booked connecting staterooms, but could not get anyone to unlock the connecting door for two full days. When we requested it, guest services told us they "had more important things to attend to." When it was finally done we were told it would have been done earlier (it was after 8:30 at night) but our do not disturb sign was on in the morning. We left our room and removed the do not disturb sign prior to 9 am. I know this because we had ordered room service for breakfast to be delivered between 8:30 and 9 so that we could get off the ship in time for our excursion, but room service never showed.