I am not quibbling about Alaska. Alaska was lovely, and I am delighted to have had a chance to experience some of it! This review is solely about the cruise itself. Ever since cruising to Canada on the Veendam, I'd been looking forward to this. The Veendam was amazing! I could hardly wait to have a similar experience, but with ALASKA! Unfortunately, it was not to be, mostly because of the Zaandam's staff. While the Veendam's staff was attentive and proactive, the Zaandam's staff did a reasonably professional job, mostly, but were going through the motions. One had to nag them for service. The waiters regularly delivered the wrong dishes to people; sometimes it seemed like they ignored our orders and just distributed dishes at random. The cabin attendants routinely ignored "Service, please" tags, often for hours. And the real crowning glory was when our toilet failed at round midnight. For two solid hours the front desk assured us that someone would be up promptly, when we nagged repeatedly. At a bit after 2 a guy showed up, with a tool. I heard his tool clanking in the bowl, then a flush, then more clanking, then another few flushes... And THEN he had the gall to tell me that there was never anything wrong with the toilet, I just hadn't bothered to flush it. Um, no. I would not be awake at 2 am when I wanted to crash at midnight if *I* had been able to do anything about the toilet. Very offensive. The front desk did comp us a bottle of wine, but that hardly made up for 2 hours of anxiety rather than sleep, and an insult at the end.

Disappointing, with Occasional Awful

Zaandam Cruise Review by Cissa

2 people found this helpful
Trip Details
  • Sail Date: June 2015
  • Destination: Alaska
  • Cabin Type: Large Ocean-View Stateroom
I am not quibbling about Alaska. Alaska was lovely, and I am delighted to have had a chance to experience some of it! This review is solely about the cruise itself.

Ever since cruising to Canada on the Veendam, I'd been looking forward to this. The Veendam was amazing! I could hardly wait to have a similar experience, but with ALASKA!

Unfortunately, it was not to be, mostly because of the Zaandam's staff. While the Veendam's staff was attentive and proactive, the Zaandam's staff did a reasonably professional job, mostly, but were going through the motions. One had to nag them for service. The waiters regularly delivered the wrong dishes to people; sometimes it seemed like they ignored our orders and just distributed dishes at random. The cabin attendants routinely ignored "Service, please" tags, often for hours.

And the real crowning glory was when our toilet failed at round midnight. For two solid hours the front desk assured us that someone would be up promptly, when we nagged repeatedly. At a bit after 2 a guy showed up, with a tool. I heard his tool clanking in the bowl, then a flush, then more clanking, then another few flushes...

And THEN he had the gall to tell me that there was never anything wrong with the toilet, I just hadn't bothered to flush it. Um, no. I would not be awake at 2 am when I wanted to crash at midnight if *I* had been able to do anything about the toilet. Very offensive.

The front desk did comp us a bottle of wine, but that hardly made up for 2 hours of anxiety rather than sleep, and an insult at the end.
Cissa’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin C
The cabin was fine- a bit bigger than on the Veendam, but a familiar layout.
Main Deck Inside Cabins, Outside Cabins

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