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Customer service was the worst I've experienced on any cruise or vacation - cruise employees were not interested in helping us solve issues (see list of issues below). The food was really, really bad. And only available at select meal times instead of 24/7 as we'd expect. If we missed a meal because we were enjoying ourselves at the port city, then we had to pay for something sub-par at the one bar we could find still serving food. The pools were drained the first night and closed every night. And there was no hot tub. The entertainment on the ship was embarrassing - so so bad. The one excursion we booked was canceled during the trip, which was disappointing and frustrating. We have yet to receive a refund for that. We paid for an upgraded room to be able to move our beds together, but the beds were unmovable and in an L shape. Nice way to have a romantic getaway - having to sleep head to toe with my boyfriend?! Mold in the shower and on the shower curtain - not cleaned well enough obviously. Ship overall was horribly outdated - not updates whatsoever. The spa was next to the casino - which allowed smoking inside!!! Definitely opted OUT of a massage which would have been accompanied by slot machine music. Overall - I would never, ever recommend Celestyal Cruises to anyone.

Absolutely Do Not Recommend Celestyal Cruises

Celestyal Olympia Cruise Review by jupiterjes27

1 person found this helpful
Trip Details
  • Sail Date: June 2015
  • Destination: Greece
Customer service was the worst I've experienced on any cruise or vacation - cruise employees were not interested in helping us solve issues (see list of issues below).

The food was really, really bad. And only available at select meal times instead of 24/7 as we'd expect. If we missed a meal because we were enjoying ourselves at the port city, then we had to pay for something sub-par at the one bar we could find still serving food.

The pools were drained the first night and closed every night. And there was no hot tub.

The entertainment on the ship was embarrassing - so so bad.

The one excursion we booked was canceled during the trip, which was disappointing and frustrating. We have yet to receive a refund for that.

We paid for an upgraded room to be able to move our beds together, but the beds were unmovable and in an L shape. Nice way to have a romantic getaway - having to sleep head to toe with my boyfriend?!

Mold in the shower and on the shower curtain - not cleaned well enough obviously.

Ship overall was horribly outdated - not updates whatsoever.

The spa was next to the casino - which allowed smoking inside!!! Definitely opted OUT of a massage which would have been accompanied by slot machine music.

Overall - I would never, ever recommend Celestyal Cruises to anyone.
jupiterjes27’s Full Rating Summary
Enrichment Activities
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Cabin Review

Cabin
Small, outdated, felt dirty, moldy shower, paid for upgraded room but still had twin beds in L shape that we couldn't move.

Good water pressure in shower.

Port & Shore Excursion Reviews