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This was our third cruise on the radiance class. We have previously sailed on the radiance and the jewel of the seas. I had read here on cc that the brilliance had recently undergone a refurbishing. What i found was storeroom tables that looked like they had been brought over from other ships, outdated lavatory, missing guardrail in the solarium. So much for refurbish.. The staff at guest services were condescending to many of the asian and latino passengers. The dining room staff were outstanding as were the staff in the shops. (Luv you Pilar, Krista and Maria!!!) The destinations were awesome. The moscow excursion was worth every ruble. Overall, except for the above mentioned problems, it was a great experience. Rccl, you really need to upgrade your customer service team. Perhaps you should take lessons from the liberty, radiance as well as celebrity silhouette.

3rd One Not a Charm

Brilliance of the Seas Cruise Review by twindadtubby

1 person found this helpful
Trip Details
This was our third cruise on the radiance class. We have previously sailed on the radiance and the jewel of the seas. I had read here on cc that the brilliance had recently undergone a refurbishing. What i found was storeroom tables that looked like they had been brought over from other ships, outdated lavatory, missing guardrail in the solarium. So much for refurbish.. The staff at guest services were condescending to many of the asian and latino passengers. The dining room staff were outstanding as were the staff in the shops. (Luv you Pilar, Krista and Maria!!!)

The destinations were awesome. The moscow excursion was worth every ruble.

Overall, except for the above mentioned problems, it was a great experience.

Rccl, you really need to upgrade your customer service team. Perhaps you should take lessons from the liberty, radiance as well as celebrity silhouette.
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Cabin Review

Cabin 7032
Shower curtain too short. Cabin attendant never noticed.
  Brilliance of the Seas Deck Plans

Port & Shore Excursion Reviews