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This was my second cruise, and first cruise with Costa. I recommend cruising but potentially with a different Cruise company. From the first instance, Embarkation is a nightmare as it is very unclear to guests the process that they need to follow. We got their at 12 30 and did not get on to the boat until 1530. The main area that we felt needed improvement was the food. It was terrible and did not vary much day to day which gets a bit hard to eat after a week. Even although its an Italian cruise line, the Pasta and Pizza was very average. Another comment we would like to make is that the all inclusive drinks package does not include a bottle of water you can only get it by the glass. We felt dehydrated the whole trip as we were already paying roughly 25 euros a day each for drinks we could not justify paying for bottles of water on top of this. The third disappointment is that all the staff in management rolls or officers were Italian and the rest of the staff e.g. hotel and wait staff were from Asia, Africa and South America. These staff work very hard and we were guessing that Costa employ them on less money than the Italians. At the end of our cruise we received a bill for 60 euros each for 'hotel tip.' We were annoyed at this as they do not inform you of this and we do not think that the staff would actually receive little if any of this 'tip.' That brings up another point, it is not a custom to tip in Italy but every purchase has a 15 percent surcharge put on to it. We did however have a lovely room, awesome service and beautiful views. From our experience we felt that Costas as a cruise company do not care for their guests or staff it is all about money for them.

Nothing is free onboard

Costa Deliziosa Cruise Review by alpoole27

2 people found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: Mediterranean
  • Cabin Type: Balcony Premium
This was my second cruise, and first cruise with Costa.

I recommend cruising but potentially with a different Cruise company. From the first instance, Embarkation is a nightmare as it is very unclear to guests the process that they need to follow. We got their at 12 30 and did not get on to the boat until 1530.

The main area that we felt needed improvement was the food. It was terrible and did not vary much day to day which gets a bit hard to eat after a week. Even although its an Italian cruise line, the Pasta and Pizza was very average.

Another comment we would like to make is that the all inclusive drinks package does not include a bottle of water you can only get it by the glass. We felt dehydrated the whole trip as we were already paying roughly 25 euros a day each for drinks we could not justify paying for bottles of water on top of this.

The third disappointment is that all the staff in management rolls or officers were Italian and the rest of the staff e.g. hotel and wait staff were from Asia, Africa and South America. These staff work very hard and we were guessing that Costa employ them on less money than the Italians. At the end of our cruise we received a bill for 60 euros each for 'hotel tip.' We were annoyed at this as they do not inform you of this and we do not think that the staff would actually receive little if any of this 'tip.'

That brings up another point, it is not a custom to tip in Italy but every purchase has a 15 percent surcharge put on to it.

We did however have a lovely room, awesome service and beautiful views.

From our experience we felt that Costas as a cruise company do not care for their guests or staff it is all about money for them.
alpoole27’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Cabin
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Cabin Review

Balcony Premium
Cabin BP
Cabin was awesome, cleaned twice a day and beautiful views from balcony.
Petunia Deck Inside Cabins, Balcony Cabins, Suite Cabins