This was my second cruise on Royal carribean with my family. From the first day we arrived, I felt like they have lost their royal treatment. The food was disgusting. the bread was hard, the smell of the sapphire restaurant was horrible, and the cook couldn't prepare soft scrambled eggs. The pool area was dirty all the time, the room a/c was not cooling well at all. And some of the staff workers were rude, they badly in need of a class in customer service. But on the other hand, they were very informational on what's going on. I'm willing to give it another try. I think they just over booked this cruise and was not able to accommodate everyone to give you that outstanding service that they are known for.