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I booked this trip as a RIVERBOAT CRUISE. The boat was only able to cruise for 1 1/2 days due crew error (crew on the boat informed us the boat was damaged the first night by backing into an object). Starting the fourth day of our trip the boat became a very expensive hotel room and then things got worse. On day five we were offered the opportunity spend an entire day on a bus for the included tour and on day 6 we were bused to Avignon to stay in a hotel that is on par with a Holiday Inn. The trip did not meet what was promised by Viking in the following areas: 1. We were not provided with the scheduled river cruising for the majority of the trip. 2. We did not stay on the ship for 2 of the 7 nights. The hotel accommodations were significantly inferior to the suite we had booked on the ship. The food at the hotel was completely unacceptable and this is something that has been commented on numerous times by previous travelers so Viking is well aware of this fact. 3. We lost a complete day of our vacation by being bused from Lyon to Avignon. We wanted to spend time on the boat and river cruising, we had no intention of participating in the Arles tour but were forced to spend the entire day on a bus. 4. Starting on day 3 of the cruise we were constantly worried about what was occurring and how things were being handled. Having a very junior crew member handle the situation was completely unacceptable and stressful for the guests on the boat. 5. After the captain announced that the boat was ‘having problems’ we never saw her again until we were leaving the boat to be bused to Avignon. When asked where the captain was crew members responded that they did not know. We thought she had left! Having her stand at the end of the ramp as we were disembarking was laughable, she doesn’t speak English, the vast majority of the guests were English speaking and no one was there to translate. So the only interaction the captain had with guests during this entire time was to tell us the boat was broken and good bye. 6. We were assured by crew members numerous times that Viking would fully compensate us for our losses and ‘take care of us’. 7. We were advised by crew members that the hotel accommodations in Avignon would be similar to our room on the boat. The hotel accommodations were completely unacceptable, the room rate was in the range of 150 euro per night. 8. The hotel room in Avignon had 2 twin beds that could not be made into a single bed. No other rooms were available. We were advised that this was an error Viking made when booking our room. When we booked this cruise we requested a single bed, upon arrival we found that our room had 2 twin beds and we asked our stateroom attendent and reception to have the beds made into a single. The staff could not explain why this error occurred and just continued to apologize and assure us that Viking would ‘make things right for us’. The trip and Viking’s handling of this situation has been extremely disappointing. What is going on with Viking. We travel extensively having cruised many times with Azamara, Wind Star, Regent Seven Seas and Oceania. We have always had wonderful experiences and expected the same from Viking. I know Viking is attempting to break into this cruising market, however, with this type of customer service, I doubt this will be successful.

Very disappointing

Viking Hermod Cruise Review by LaQuinta

1 person found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: France
  • Cabin Type: Veranda Suite
I booked this trip as a RIVERBOAT CRUISE. The boat was only able to cruise for 1 1/2 days due crew error (crew on the boat informed us the boat was damaged the first night by backing into an object). Starting the fourth day of our trip the boat became a very expensive hotel room and then things got worse. On day five we were offered the opportunity spend an entire day on a bus for the included tour and on day 6 we were bused to Avignon to stay in a hotel that is on par with a Holiday Inn.

The trip did not meet what was promised by Viking in the following areas:

1. We were not provided with the scheduled river cruising for the majority of the trip.

2. We did not stay on the ship for 2 of the 7 nights. The hotel accommodations were significantly inferior to the suite we had booked on the ship. The food at the hotel was completely unacceptable and this is something that has been commented on numerous times by previous travelers so Viking is well aware of this fact.

3. We lost a complete day of our vacation by being bused from Lyon to Avignon. We wanted to spend time on the boat and river cruising, we had no intention of participating in the Arles tour but were forced to spend the entire day on a bus.

4. Starting on day 3 of the cruise we were constantly worried about what was occurring and how things were being handled. Having a very junior crew member handle the situation was completely unacceptable and stressful for the guests on the boat.

5. After the captain announced that the boat was ‘having problems’ we never saw her again until we were leaving the boat to be bused to Avignon. When asked where the captain was crew members responded that they did not know. We thought she had left! Having her stand at the end of the ramp as we were disembarking was laughable, she doesn’t speak English, the vast majority of the guests were English speaking and no one was there to translate. So the only interaction the captain had with guests during this entire time was to tell us the boat was broken and good bye.

6. We were assured by crew members numerous times that Viking would fully compensate us for our losses and ‘take care of us’.

7. We were advised by crew members that the hotel accommodations in Avignon would be similar to our room on the boat. The hotel accommodations were completely unacceptable, the room rate was in the range of 150 euro per night.

8. The hotel room in Avignon had 2 twin beds that could not be made into a single bed. No other rooms were available. We were advised that this was an error Viking made when booking our room. When we booked this cruise we requested a single bed, upon arrival we found that our room had 2 twin beds and we asked our stateroom attendent and reception to have the beds made into a single. The staff could not explain why this error occurred and just continued to apologize and assure us that Viking would ‘make things right for us’.

The trip and Viking’s handling of this situation has been extremely disappointing. What is going on with Viking. We travel extensively having cruised many times with Azamara, Wind Star, Regent Seven Seas and Oceania. We have always had wonderful experiences and expected the same from Viking. I know Viking is attempting to break into this cruising market, however, with this type of customer service, I doubt this will be successful.
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Cabin Review

Veranda Suite
Cabin AA
very nice room
Upper Deck Balcony Cabins, Suite Cabins

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