MSC Divina Review
Rating by category
Additional details
Horrible. Horrible. Horrible. .I was told my balcony stateroom would be on deck 12, midship, starboard side and came with 24 drink vouchers. After my cabin was assigned on deck 8 I called MSC...I was told there were no notes in the system that made mention of this. We booked the cruise onboard the Divina on a previous cruise by the cruise consultants, they told us the notes would be put in the system for 24 vouchers, deck 12 mid ship, starboard with $200.00 on board credit, but obviously was never put in the system because their "computers were down" I was booked in 5 different cabins by the time the ship left port in Miami..I was never told that the complete itinerary had been changed, giving us less then 2 days in Bermuda, which was the reason I booked this cruise in the first place.
Only 5 hours in Nassau was completely ridiculous. We should be reimbursed for the changes and times in ports. Why should we pay full price for less of a cruise then booked..
And MSC never gave anyone the real reason for the change. Some passengers told us they received e mails that told them about the change on the second day in Bermuda. Too late then.. .Embarkation took over 2 hours in line with hundreds of complaining, disgusted and tired passengers. After my suitcase arrived I found severe damage, I opened it and found 2 large cans of sunscreen with the tops broken off and all my clothes covered and soaked with sunscreen which contains denatured alcohol. They were in zip lock bags and wrapped in 2 additional plastic bags when they were packed, we found them out of the bags in the suitcase, which meant someone opened my bag and never reported it to the ship..Needless to say everything was ruined. After making out a formal complaint, the ship sent someone to look at all these items and I was told they would wash or dry clean the clothes, repair and clean the suitcase. After 2 different cleanings and nothing but a bathing suit to wear for 3 days, I was left with ruined and bleached out clothes and a damaged suitcase. Oh well, and "sorry about that" is what I was told.. I asked if someone could assist me with the broken suitcase (broken wheels) on disembarkation and was denied the help. I was never even offered a free meal in a specialty restaurant or a free drink for what had happened.