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Queen Victoria Review

4.0 / 5.0
Editor Rating
530 reviews
28 Awards

Where is the White Star service?

Review for Queen Victoria to the South Pacific
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beachtrekkie
6-10 Cruises • Age 60s

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Sail Date: Feb 2015
Cabin:

We sailed on the Queen Victoria because of the itinerary and timing of this 48 night South Seas cruise. We had expected luxury and superior service.

The ship was clean and the common areas were fabulous. We found our fellow passengers to be a delight & we were quite a bit younger than the average cruiser onboard. It was the food and the overall service that were most disappointing to us. White Star service should have meant polite, capable, respectful crew members getting answers to our questions (if they didn't already know them) and striving to at least acknowledge our service requests and dietary needs. (Vegetarian diets should not be a foreign concept in this day and age - especially when Cunard touts that they accommodate them.) Most of the time we had the feeling that Pass-the-Buck service was what we were actually getting! "It's not my job" was the prevailing attitude onboard the Queen Victoria. Downright rudeness was not a rarity. Nevertheless, we decided to have an attitude of gratitude and enjoy our seven week cruise.

Our balcony cabin exceeded our expectations in both space and comfort. Cleanliness was an issue only as time went on. The day-to-day spruce ups became minimal. Activities were plenty and varied. Entertainment was a bit hit and miss. Nightly dancing was fabulous but started quite late in the evening - especially on those early-to-bed nights before a port day. Why not start even earlier with canned music if no other function is scheduled in Queens Room? That lovely dance floor shouldn't go to waste! Food was pretty average as far as our table mates were concerned and many folks onboard opted for the unimaginative buffet on the Lido Deck instead of the blah selections in the dining room.

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