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The hardworking Philippine and Indonesian staff were outstanding, they could not do enough for you and always had a smile. They were the saving grace of this cruise. We are experienced cruisers who have done several cruises with Holland America and have held them in high esteem. But this cruise was a let down. Work was being done on the ship the whole voyage, and two of the forward elevators were out of service. Every port had the gangway or tender in the forward position which meant that the two elevators struggled to cope. The passengers in general were elderly and did not or could not use the stairs. The noise levels day and night from workmen, and welding machines was unacceptable. Service in the main dining room was very slow, one and a half hours for breakfast! and the food often came to the table on cold plates. The food in an evening too was sometimes barely warm. The menu! some of the items needed a translation note alongside... and the meat was generally of a poor standard. One evening the waiter said "don't order the beef" enough said! The Lido bistro, was a bit of a bunfight to get served and you needed to keep a sense of humour! The passengers of British heritage know how to queue, but for the rest! On the whole the passengers were a friendly bunch and the atmosphere on the ship was good. The food selection at lunch was disappointing too. The weather was cold, and a couple of hearty soups and some crusty bread would have gone down well, but there was only one soup on offer and it was often a watery consommé. The standards have dropped, even plummeted! noticeably fewer staff, except for the Casino where they stood around gazing at the empty tables and machines. The Library was good with some comfortable chairs and good books. The excursions were very expensive so we made our own arrangements onshore and we found the tourist staff very helpful in each port. Finally, the Internet! if you don't desperately need to contact anyone, don't use it. Onboard it is expensive, and slow. Every port there was wi fi and in most ports the local library had very fast wi fi which was secure,free, and warm .

Very disappointed

Ryndam (Retired) Cruise Review by pollywaffle

Trip Details
  • Sail Date: May 2015
  • Destination: Norwegian Fjords
  • Cabin Type: Large Ocean-View Stateroom
The hardworking Philippine and Indonesian staff were outstanding, they could not do enough for you and always had a smile. They were the saving grace of this cruise.

We are experienced cruisers who have done several cruises with Holland America and have held them in high esteem. But this cruise was a let down. Work was being done on the ship the whole voyage, and two of the forward elevators were out of service. Every port had the gangway or tender in the forward position which meant that the two elevators struggled to cope. The passengers in general were elderly and did not or could not use the stairs. The noise levels day and night from workmen, and welding machines was unacceptable.

Service in the main dining room was very slow, one and a half hours for breakfast! and the food often came to the table on cold plates. The food in an evening too was sometimes barely warm. The menu! some of the items needed a translation note alongside... and the meat was generally of a poor standard. One evening the waiter said "don't order the beef" enough said!

The Lido bistro, was a bit of a bunfight to get served and you needed to keep a sense of humour! The passengers of British heritage know how to queue, but for the rest! On the whole the passengers were a friendly bunch and the atmosphere on the ship was good. The food selection at lunch was disappointing too. The weather was cold, and a couple of hearty soups and some crusty bread would have gone down well, but there was only one soup on offer and it was often a watery consommé.

The standards have dropped, even plummeted! noticeably fewer staff, except for the Casino where they stood around gazing at the empty tables and machines. The Library was good with some comfortable chairs and good books. The excursions were very expensive so we made our own arrangements onshore and we found the tourist staff very helpful in each port.

Finally, the Internet! if you don't desperately need to contact anyone, don't use it. Onboard it is expensive, and slow. Every port there was wi fi and in most ports the local library had very fast wi fi which was secure,free, and warm .
pollywaffle’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin D
The cabin was comfortable, but we did have a couple of power failures which were inconvenient.
Lower Promenade Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews