After reading all the reviews for this ship we used the Groupon special and decided to go.
We left with low expectations. We were pleasantly surprised. Yes there were problems which any line could have. arrival was smooth and we were on the boat by 1:30 pm after arriving at 1 pm. Had to check luggage - this process could be handled better, not terrible though. Then when you get upstairs there is a line which go through pictures, choosing dining options before getting on boat. Again could have been handled better, perhaps lack of room necessitates this. Once on board we had a nice lunch and went to our room. Bags arrived shortly. Specialty restaurant had very good tenderloin and steak. Fri Diablo was not good. Regular restaurant for dinner next day was very good and had a piano player. We were pleasantly surprised that food was good after reviews.
Our room was spacious, bathroom too - some newer boats have decreased space. Service throughout ship was very good. My husband could not find half and half for coffee, steward told him where to go. When he got there it was empty so he returned to his seat, within minutes the steward found him with a pitcher of half and half. They had a nighttime buffet which a lot of ships have eliminated and it was very good. Getting off the boat in Palm Beach was a pleasure if you have your US or Canadian passport.
Two problems we encountered. Air conditioning - parts of casino were hotter than others. Our friends room had no air. They sent two service people who did not fix the problem. They did not offer any other option. Second day they gave them a new room - which should have happened the first day. They said ship was full but passengers come and go so they had the room available. Not sure if that was it but no easy to sleep without air and no circulation. Second problem which they said was Freeport's problem was getting back on boat from Freeport. Lines were horrible and as bus tours and taxi's arrived people cut the line, there was no direction once you got into building and only one scanner for bags.
Our friend had a scooter and to get on boat he had to get off and walk in. The ship crew assisted with bring scooter onboard. The entertaining was very very good. We were off the boat in 20 min and got our car from valet very quickly. All in all I suggest going in with low expectations and bringing a passport not just your license and hopefully you will be as surprised as we were.
Getting back on boat a nightmare. Very hot waiting on line at least 45 min. Buses pulled up as well as taxi's and those tourist cut the line. Only one security machine open for everyone. Had second which was not open. Should have had two lines, one for returning passengers the other for those who stayed in Freeport. Once through that mess, no direction as to where to go, there was another line for those coming onboard from staying in Freeport but no one told you that was what it was for.