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Viking Heimdal Review

4.0 / 5.0
Editor Rating
107 reviews

Very Disappointed and Waiting for Compensation

Review for Viking Heimdal to Europe River
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First Time Cruiser • Age 70s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2015

We also had a disappointing trip on the Southern France Cruise. We stayed in lyon from Wed to Sunday and then the boat went to Avignon. We were bussed around every day instead of cruising down the river as the water levels were too high. Viking knew this but took our money $8,400.00 which we paid $1,000.00 for a balcony, which we did not use and found out that a ship is parked next to you the whole time we were docked. They give you a little book just before you go and it has all this covered in small print, after you have paid for your trip. What an expensive lesson learned. Viking sent a letter which has the Customer Service Manager name and number, when you call, she does not take calls, what a joke for Customer Service, the rep told us all they would do is 15% off a future cruise, good only for l year. She also said very snarky comment that is you go to Hawaii and it rains all week you do not get your money back, not the same. Very expensive lesson learned about this cruising down the rivers, I was also told that sometimes the river levels are too low. Be Warned.

Cabin Review

Cabin Stateroom Veranda B

Very Nice

20 Helpful Votes

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