Upon trying to speak to representatives of the cruise line about the situation, first they ignored my calls, then they said that they were never contacted by me or anyone else on the cruise. Then, when I contacted the credit card company, someone emailed me to say that they don't make any decisions, but they see that a cruise credit was offered for a future cruise to a list of passengers, including me. They just continue to give the run around and have not yet attempted to make this right. This cruise was so much worse than even the cruises I took when I was in college.
The issues began right from the very beginning. We were told to get out of the Westin hotel vehicle and walk with all our large suitcases and kids for about 60 ft on rocky ground, with absolutely no staff from the cruise line to help or guide us. The only way to get to the ship was by the shuttle that was standing there. We loaded all of the suitcases and got in the shuttle, whose engine was off and no air conditioning in 90+ degree weather. After we had about 20 people on the shuttle and had been baking there, I started getting a headache and asked if we could be taken to the ship. They would not. We remained there for another 20-30 minutes until I almost passed out. When we finally arrived at the ship, the crew just said that they were getting a lot of complaints same without any attempt to improve the situation. The next day, I remained so sick with such a severe headache, I even went to the ship medical office. It took me two full days to feel better after that. Obviously it must have been overheating to embark on the cruise.
After the first excursion we took, we were all starving and excited to get back on the ship to enjoy some food. We were a big group and were told that the only place on the ship we could get food at the time was in our room. Being a large group we obviously wanted to dine together and discuss what we had seen over the day. There weren't even any appetizers we could munch on with waiting for dinner. It was exceptionally unpleasant to all split apart and go to our own rooms just to have a quick bite after an excursion. This occurred for every stop/excursion.