My second cruise with Norwegian, I love the freestyle dining idea. The food was very good at the beginning of the trip. Towards the end they changed the menu for the Alaskan run, I did not like that menu much. Seemed to be mostly fish and seafood, very little choice if you are not into things from the sea. I ate mostly in the buffet after that. Cagneys Steak house was excellent, but I thought a little to pricy. We had a complimentary dinner there, we never would have eaten there if we had to pay the cover charge. We did eat in the Bistro as well, for a Jazz Brunch. Excellent food, and the music was exceptional.
My score is reflective of an issue we had with our room. We did not know when we booked the cruise, but our fourth floor room was right over the engine room (4256 I think). The noise was deafening, and it was impossible to sleep. When we complained we were given ear plugs and a promise it would quit once we hit the canal. We had 3 days at sea before the canal. As promised, it did stop for that leg of the journey, but when we hit the Pacific Ocean it was back! We did not have smooth sailing on this trip, (from San Fransisco on it was very rough), the noise seemed to worsen as the seas were rougher.We complained a few times, the hotel sent wine, chocolate covered strawberries, and various staff members to have a listen each time we complained. Finally on day 10 they changed our room, and gave us the complimentary dinner. We then found out our neighbours had also complained and because they were first they moved first. 10 nights of restlessness spoiled what should have been a great holiday. What really irritates me is that nowhere did Norwegian warn travelers about the noise! We paid for what should have been a good stateroom where we could sleep. Next time we will check what is above and below us, and for anyone travelling on the Sun do not book rooms on the fourth floor aft end of the ship!
The Sun is a smaller ship and swimming pool deck chairs were hard to come by. People would "save" their chairs all day, leaving pool towels to hold their spot while they ate or attended functions. We didn't manage to get a poolside chair for most of the trip until evening, and then staff would put the chairs away so there was no enjoying an evening under the stars! I found this irritatingl, especially since we could enjoy quiet in our rooms we would have loved to sit outside later in the evening. I could understand during the rough seas, but while we were in the Carribean it would have made sense to leave chairs out later into the evening for people to enjoy. Some days into the cruise deck chairs began appearing on deck 6 where the walking track is, and we were able to grab a couple of those.