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This trip completely failed to meet our expectations. From the beginning we encountered problems with the performance of the ship and its staff. First, when we arrived at the port on a bus provided by the company, we were dropped off at the luggage facility. It was pouring rain and there were not signs indicating where we were to go for check-in. After several wrong attempts to find the check-in location, we eventually found it and were by this time soaking wet. The driver could have dropped us off at the check in door before or after dropping off the luggage. After checking in, we proceeded to the ship. It was still pouring rain. There was an umbrella for the staff checking our sea pass, but the passengers were required to stand in the rain while waiting in line. Our luggage was apparently allowed to sit in the rain because when it arrived in our suite, not only were the suit cases very wet, but the contents of the suit cases were also wet. After we boarded the ship, we were unable to find anyone available to answer questions. When we did find staff to ask questions, there were generally uninformed and unable to answer the questions. These were routine questions that a well trained staff should have been able to answer. That low level of performance continued most of the week. We were in one of the Grand Suites and discovered that there was constant noise from above the room. On investigation, we discovered that the room was under the outdoor pool area and outside the dining area. The noise was coming from the chairs on the deck being moved. The noise continued day and night. We complained to the guest services desk and the purser's desk and were told that someone would contact us about the problem. No one ever contacted us or attempted to do anything about the noise. They shouldn't have suites under that deck or insulate the room from noise or at least tell passenger about the issue before they book the rooms. As to the guest services desk, there was seldom anyone there and when there was someone there, they were not very knowledgeable. The tour operators did not respect the time schedules. On several of the shore tours, the guides gave the guests times to return to the bus. There was always someone who was late, but the tour guides held up the bus until they returned. In two instances, we had to wait for half an hour. This does not excuse the late passengers, but everyone else is penalized for this. The room service performance was unacceptable. One morning they called us an hour before we were to receive our morning coffee to let us know it was coming. It had been requested between 7:00am and 7:30am. We were awakened at 6:00am and the coffee arrived at 6:10m. It cost us an hour of sleep and there was no apology. The room service form did not even have a delivery time before 7:00am The television set in the room was of poor quality and resolution. It was impossible to read the printed information on the news stations. While there was a VCR unit in the room, there were no available VCR's or CD's for rent through the ship library. On Friday night the television movies were both children's movies. Why would you have children's movies at night on a ship which had few children at this time of the year? The quality of the food was very poor in all locations on the ship. We have had better food in chain restaurants. Our dining time when booking the cruise was to be 8:30pm, the second seating. When we arrived at the ship we learned for the first time that our dining time was to be at 9:00pm. While a half hour may not seemlike much, had we known that we would be seated at 9:00pm, we would have booked the first seating. We were advised that there would be a shuttle bus available at the port to transport us to the water taxis and that there would be staff available to assist us. When we arrived in Venice for departure, there was no shuttle bus available and we were again challenged by staff that did not have the knowledge to advise us how to get to the water taxis. Fortunately, we were able to find a local taxi driver who directed us to the proper location. Perhaps Royal Caribbean's other ships do a better job, but had this been our first cruise, it would have been our last. Other passengers who were on their first cruise were ready to make it their last, but we advised them not to judge cruising on this cruise experience. When we arrived home, I wrote to Royal Caribbean and advised them of the above issues and that I would not write a review of the cruise until after I saw how they dealt with our issues. We eventually received a call from their customer services office. I reviewed our experience and was offered a $300 discount on our next Royal Caribbean cruise. I told them that there would never be another Royal Caribbean cruise for us but that we would consider a Celebrity cruise (Celebrity and Royal Caribbean are owned by the same company). Eventually the representative agreed to give us $300 discounts on a Celebrity cruise and that we would be mailed the certificates. After many weeks we had still not received the certificates. I called the customer service representative again and was told that she never agreed to provide the Celebrity discounts. Finally, she said that we would not receive the discounts until we booked a cruise. All in all, another bad experience with Royal Caribbean. In summary, a bad cruise at a cost higher than better cruise lines and no apparent desire to keep customers returning.

Never Again with Royal Caribbean

Splendour of the Seas Cruise Review by Cruiser2620

Trip Details
This trip completely failed to meet our expectations. From the beginning we encountered problems with the performance of the ship and its staff.
First, when we arrived at the port on a bus provided by the company, we were dropped off at the luggage facility. It was pouring rain and there were not signs indicating where we were to go for check-in. After several wrong attempts to find the check-in location, we eventually found it and were by this time soaking wet. The driver could have dropped us off at the check in door before or after dropping off the luggage.
After checking in, we proceeded to the ship. It was still pouring rain. There was an umbrella for the staff checking our sea pass, but the passengers were required to stand in the rain while waiting in line. Our luggage was apparently allowed to sit in the rain because when it arrived in our suite, not only were the suit cases very wet, but the contents of the suit cases were also wet.
After we boarded the ship, we were unable to find anyone available to answer questions. When we did find staff to ask questions, there were generally uninformed and unable to answer the questions. These were routine questions that a well trained staff should have been able to answer. That low level of performance continued most of the week.
We were in one of the Grand Suites and discovered that there was constant noise from above the room. On investigation, we discovered that the room was under the outdoor pool area and outside the dining area. The noise was coming from the chairs on the deck being moved. The noise continued day and night. We complained to the guest services desk and the purser's desk and were told that someone would contact us about the problem. No one ever contacted us or attempted to do anything about the noise. They shouldn't have suites under that deck or insulate the room from noise or at least tell passenger about the issue before they book the rooms.
As to the guest services desk, there was seldom anyone there and when there was someone there, they were not very knowledgeable.
The tour operators did not respect the time schedules. On several of the shore tours, the guides gave the guests times to return to the bus. There was always someone who was late, but the tour guides held up the bus until they returned. In two instances, we had to wait for half an hour. This does not excuse the late passengers, but everyone else is penalized for this.
The room service performance was unacceptable. One morning they called us an hour before we were to receive our morning coffee to let us know it was coming. It had been requested between 7:00am and 7:30am. We were awakened at 6:00am and the coffee arrived at 6:10m. It cost us an hour of sleep and there was no apology. The room service form did not even have a delivery time before 7:00am
The television set in the room was of poor quality and resolution. It was impossible to read the printed information on the news stations. While there was a VCR unit in the room, there were no available VCR's or CD's for rent through the ship library. On Friday night the television movies were both children's movies. Why would you have children's movies at night on a ship which had few children at this time of the year?
The quality of the food was very poor in all locations on the ship. We have had better food in chain restaurants.
Our dining time when booking the cruise was to be 8:30pm, the second seating. When we arrived at the ship we learned for the first time that our dining time was to be at 9:00pm. While a half hour may not seemlike much, had we known that we would be seated at 9:00pm, we would have booked the first seating.
We were advised that there would be a shuttle bus available at the port to transport us to the water taxis and that there would be staff available to assist us. When we arrived in Venice for departure, there was no shuttle bus available and we were again challenged by staff that did not have the knowledge to advise us how to get to the water taxis. Fortunately, we were able to find a local taxi driver who directed us to the proper location.
Perhaps Royal Caribbean's other ships do a better job, but had this been our first cruise, it would have been our last. Other passengers who were on their first cruise were ready to make it their last, but we advised them not to judge cruising on this cruise experience.
When we arrived home, I wrote to Royal Caribbean and advised them of the above issues and that I would not write a review of the cruise until after I saw how they dealt with our issues. We eventually received a call from their customer services office. I reviewed our experience and was offered a $300 discount on our next Royal Caribbean cruise. I told them that there would never be another Royal Caribbean cruise for us but that we would consider a Celebrity cruise (Celebrity and Royal Caribbean are owned by the same company).
Eventually the representative agreed to give us $300 discounts on a Celebrity cruise and that we would be mailed the certificates. After many weeks we had still not received the certificates. I called the customer service representative again and was told that she never agreed to provide the Celebrity discounts. Finally, she said that we would not receive the discounts until we booked a cruise. All in all, another bad experience with Royal Caribbean.
In summary, a bad cruise at a cost higher than better cruise lines and no apparent desire to keep customers returning.
Cruiser2620’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Cabin
Fitness & Recreation
Shore Excursions
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Cabin Review

Grand Suite
Cabin GS
Noisy location under the pool deck. They should have Grand Suite in this location.
Deck 8 Inside Cabins, Outside Cabins, Suite Cabins