my wife and i have been on many cruises (30+) over the last 30 years. we have been on many different lines. never on the super premium e.g.: crystal), but on the ones right below.
we have sailed in celebrity before a few times. we really enjoyed the line. the last time was about 5 years ago.
we selected this cruise because of the ports. we had been to italy several times. never to the dalmatian coast.(croatia, montenegro, etc.). ports were wonderful.
the trip to venice was very nice. our travel agent (virtuoso in sherman oaks ca) was extremely helpful. she suggested we upgrade for the over the water portion on alitalia to a comfort cabin class. it was well worth the extra few hundred dollars.
we went to florence for a few days, then took the train to venice for embarkation.
embarkation was a nightmare! not enough agents. total disorganization! took us 2 hours to get through. the club classes had no lines. we had 500-700 in line and another 500-700 on seats. we are capt. club members, but not a high enough classification. a real cattle call.
the capt. and crew including the cruise director were wonderful as was the cabin stewardess (jennifer) whom we gave an extra tip. entertainment was good. the dining room personnel were ok, just doing their jobs. breakfast servers were very nice. breakfast ok. typical cruise food. dinners were TERRIBLE!. pork and beans just one example. from an upscale line. unacceptable. premium restaurants were good. the ship was geared to the suite customers. 2 prvate premium restaurants for them. private clubs. roped off seating in the theater. all perks for those customers. that's fine. but, we were made to feel there were 2 separate classes on what was supposed to be a classless ship. will think twice before spending our $5000+ with this line again
cabin was redecorated. acceptable. cabin service was excellent