• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

ms Emerald Review

5.0 / 5.0
Editor Rating
10 reviews

Disappointing

Review for ms Emerald to Europe River
User Avatar
Skeezicks
10+ Cruises • Age 50s

Rating by category

Cabin
Embarkation
Public Rooms
Entertainment

Additional details

Sail Date: Apr 2015
Cabin:

We booked a French waterways cruise south from Lyon to Monaco. Poor weather interrupted the boat and prohibited the ship from sailing. We booked a category 7 cabin and added the additional stay in Paris. After the second day on the boat we were advised that we would not be able to sail, hence we began a "coach tour", Most definitely not what we had signed up for. We consulted with Tauck staff to ascertain what remedial options we had. They put us off for 3 days saying we would be leaving in the evening, no, we would be leaving in the morning, no. Etc. each day the coach travel became longer and longer until we were on buses for up to 7 hrs a day. Each day we inquired we were told to wait. Having purchased the Tauck insurance we felt we might have recourse, the stress and anxiety was overwhelming. Finally at 6 pm on Day 4 they announced an alternate arrangement that required we decide immediately and leave the ship by 8am. When we asked if we had other options we were told yes but they had no details as to what they were. What kind of answer is that? We were completely held hostage! Tauck provided little compensation, merely a 1500. 00 cruise credit towards future travel with an expiry date attached. Regardless of your trip investment everyone received the same compensation. Category 7 or category below water! Itinerary was not fulfilled and the customer service post cruise has been unresponsive and complacent.

Cabin Review

390 Helpful Votes

Find an ms Emerald Cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.