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Jewel of the Seas Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
1,652 Reviews

Fun Cruise - Terrible Customer Service

Jewel of the Seas Cruise Review by AHobs

0 people found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: Pacific Coastal
  • Cabin Type: Superior Ocean View Stateroom with Balcony

I recently returned from the Pacific Coastal cruise I went on with two family members, with only one who had been on a cruise before (he sailed on Celebrity). We were very disappointed with Royal Caribbean's customer service on this ship and off the ship. First of all, we waited in the check in line in San Diego for two and a half hours. It was a cattle line, and there were not any chairs to sit in once you were in line. I am in my twenties and it was hard enough to stand that long, but I can't even imagine how others must have felt. There were people with walkers who had to stand the whole time! The workers directing everyone to the lines were confused and downright rude. By the time we actually got on the ship it had been three hours. HORRIBLE. Only 1 out of 3 suitcases got to the room early. The other 2 were late.


We loved the ports. San Diego, Catalina Island, and San Francisco were incredible. Canada was ok. We had so much fun. We did not buy any shore excursions, as we preferred to tour around and do our own thing. We found a good deal online for the hop on hop off bus tour in San Francisco. Warning: It can get extremely cold if you sit on the upper outside deck of the bus. We went over Golden Gate Bridge at 40 mph and it was 20 degrees cooler up there. I can't remember the last time I was that cold. There wasn't room on the bottom inside deck of the bus where everyone was warm, so plan accordingly.

We enjoyed the food, especially in the dining room. A few desserts were questionable, but we had a great time. We requested a table to ourselves, but were put at a table with 12 people. However, we were lucky and loved the people at our table. The Windjammer buffet was good. The breakfasts were just ok, but lunch was great. The staff in the Windjammer was extremely friendly and entertaining! The Schooner bar was nice too- loved the staff there as well. I loved walking around- the interior is beautiful and clean. The glass theme is awesome.

Disembarkation was very simple. We did not have any customs to go through in Canada, which was surprising. However, there needed to be better signs directing people how to get out of the terminal in Vancouver. Good thing we didn't have an early flight, or we would have been cutting it close.


Everyone was told to go to deck 2 to get off the ship in San Francisco. Well that changed two times, but they did not make an announcement. Everyone was crowded together outside of the lobby area on deck 4, and they were not letting people use the stairs to get to deck 5, which ended up being the departure floor. We waited about an hour... Insanity. We were also late getting into San Francisco (with no explanation), and we had a family member waiting for us at the port. She waited about two hours from the time she saw the ship arriving.

Communication was the main problem overall, as you can tell. The ship had a mechanical issue and we were supposed to leave San Fran at 5 pm, but left at 2 am. The announcements were vague and we basically had a second sea day. We barely had any time in Victoria BC, as we got off the ship around 6:30 pm. We should have received ship credit or SOMETHING. We were there 4 hours instead of 7 hours and there was not much to do that late.

The activities on the ship were boring. Not everyone likes trivia or bingo (which costs $). There should have been more activities on our sea days. The entertainment needed some work. We saw one production with the singers and dancers and it was cheesy and did not make sense. The best show was Bowzer from Sha na na. Very entertaining. It was nice when they showed a movie - American Sniper - in the Coral Theater on a sea day. They should have done that more. We tried seeing American Sniper the previous day in the movie theater, but since the movie theater was so small, it was full about 40 min prior to the movie starting.

Overall, it was a nice cruise ship, the ports were fun, and the staff in the bars and restaurants were incredible, but the communication issues need work. The customers pay a lot for these cruises, and should be treated better.

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Cabin Review

Superior Ocean View Stateroom with Balcony
Cabin D1 7566

This was a good room- we did not feel a thing. We were able to see the land when we pulled into the ports, so I would definitely recommend that side of the ship. The only issue was that it is difficult to fit three people into this room. I was in the sofa bed, and it kept detaching itself at night, which hurt my back. However, it was bigger than we thought, and we loved how the shower had a door instead of a curtain. Lots of space to hang or store clothes and luggage! That was surprising!

Port & Shore Excursion Reviews

San Diego

We got to San Diego a day early, since we love the city. We took the tram to Old Town and ate at Cafe Coyote. It is a terrific Mexican Restaurant with great margaritas. We toured the USS Midway, and it was one of the best museums I have seen. Very interactive, interesting, and fun. We walked through Seaport Village, but it is very extravagant. We stayed at Hampton Inn right next to the port, and it was a great location. We were able to walk to the port. The breakfast was outstanding, and they always had free coffee, tea, hot chocolate, and orange water in the lobby.

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