We found the service comparable to our last cruise with carnival. The decor had more bling, nobody can top that fabulous stairway. We did find it challenging adjusting to continental meals, although Western tastes were catered for it wasn’t up to par. Restaurant meals better than the crowded buffet. A regular comment from passengers was that the meals were not hot enough.
The reason we wouldn’t choose an MSC cruise again is the embarkation and disembarkation process. On our last cruise we were directed to the on board processing area and were quickly taken to our cabin without being mugged by staff signing us up to extras, the last thing you need after a long journey. Disembarking was also swift and we were left to make our own way off by the given time and were given clear instructions on the disembarking process.
The MSC method was more regimental, especially the disembarkation. A lot of passengers were angry at having to assemble at the theatre in designated areas, waiting an eternity to be called to travel the full length of the ship for disembarkation. We had no idea what the process involved when we assembled and were not told where to collect our cases or where the transfer buses were located. Even the staff herding us were unable to give adequate information. It was very disorganised and distressing. It made my wife unwell and was a horrible way to end the cruise. There were many good points about the cruise. Cabin staff always willing to ensure a high standard of cleanliness. Restaurant waiters obliging, but it was the disembarkation that will stick in our minds.
Deck 13 has an overhang so restricts horizon viewing and sun.