Magellan Review

3.5 / 5.0
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Worst Cruise Ever

Review for Europe Cruise on Magellan
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Malaine1
6-10 Cruises • Age 60s

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Sail Date: Mar 2015

The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our cabin maids name until the day before we left the ship. This along with the waiter at our fixed dining table not tell us his name ever even when asked. Bar staff could not even organise a glass of iced water with lemon, without the main server stepping in to help. Table service in the bar was like watching a farce comedy with the waitress going from table to table with a tray of drinks asking if they belonged at that table. Our two drinks went to five different tables before we got them, despite waving to get her attention.

We had tried this cruise in the hope it would live up to what was advertised, so we could go on the longer cruise advertised from Newcastle. I personally would travel backwards and forwards to Southampton several times for a cruise with a proven good name and service.

This is the only time we have ever stopped our tips. We took half of them off towards the end of the cruise with a complaint. We did get a reply saying the company would be in touch on our return home, 2 months later we are still waiting for this to happen. On the last night service was appalling at dinner so we cancelled the other half of the tips. We only gave our cabin maid a tip, which in truth she just say earned. She was very cold and unfriendly, to say she looked unhappy is an understatement.

Cabin Review

Cabin Outside picture window

The space in the cabin was quite good however most of this was used up with a spare bunk bed folded up against the wall. Why this was not removed when they did some refitting is a big mystery to us.

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