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Given that the cruise industry is becoming very competitive these days, we would have thought that Cunard would have tried to keep up with the other "luxury" lines. First the good: The embarkation process was very quick and trouble free and efficient. We were Princess Grill passengers and would have to say that we were pleased that we paid the extra for that privilege. The food was excellent in the Princess Grill restaurant as was the service. Afternoon tea was delightful in the Grills Lounge. We did hear however from another Grills passenger who had friends in the Britannia and joined them for dinner on occasions, that the Britannia food certainly wasn't wonderful. The housekeeping service in the suite was prompt and of high standard. Lectures were fantastic - especially Buzz Aldrin and a lovely fellow from British Airways and we enjoyed all of these. Entertainment was also great - specialty entertainment was generally wonderful as were the singers and dancers. Then the bad: The internet service was the worst of any ship we have ever been on (14) - it was so slow that impossible to work on the ship at all - sure they give you extra minutes because of delays, but that's not the point. A competitor line this week was on tv stating that their internet service was the fastest on the sea, so why can't Cunard get their act together and upgrade the internet. The six formal nights on this voyage may be ok for the old diehards, but for us younger passengers, we couldn't care less about dressing up Sure my husband will put on a jacket for dinner, but the whole tuxedo affair is really old hat these days. My husband would have liked to have dinner without a jacket, but we know this is only possible in the buffet. We know the line is English, but there didn't seem to be much Asian influence in the meals - sure there was sushi one day in the buffet, but no Asian breakfast items up in the buffet. The Grills Lounge is fantastic, but why no music after dinner - we were not expecting live music (the showroom provides that) but surely some nice after dinner piped music through the speakers would be good. I put in a form to the purser's office re this issue, but of course, nobody bothered to even contact us to discuss the matter. And forget the laundry - even at opening time there are people there with a week's washing loading up the thee machines at once - no wonder there are so many stories doing the rounds on laundry blow-ups. The "Cunard Cough" reared it's ugly head, and we were left coughing near the end of the voyage - how that is to be fixed, we have no idea. Shopping was disappointing - fashion in the shops was just so-so, and no real incentive to purchase. Disembarkation was good and we were off the ship quite early - plenty of porter service on the NYC wharf. Would we sail again with Cunard - I wouldn't think so - we need to be on a more "modern" line.

Cunard needs to shape up

Queen Victoria Cruise Review by chriswat

1 person found this helpful
Trip Details
Given that the cruise industry is becoming very competitive these days, we would have thought that Cunard would have tried to keep up with the other "luxury" lines.

First the good:

The embarkation process was very quick and trouble free and efficient.

We were Princess Grill passengers and would have to say that we were pleased that we paid the extra for that privilege. The food was excellent in the Princess Grill restaurant as was the service. Afternoon tea was delightful in the Grills Lounge. We did hear however from another Grills passenger who had friends in the Britannia and joined them for dinner on occasions, that the Britannia food certainly wasn't wonderful.

The housekeeping service in the suite was prompt and of high standard.

Lectures were fantastic - especially Buzz Aldrin and a lovely fellow from British Airways and we enjoyed all of these.

Entertainment was also great - specialty entertainment was generally wonderful as were the singers and dancers.

Then the bad: The internet service was the worst of any ship we have ever been on (14) - it was so slow that impossible to work on the ship at all - sure they give you extra minutes because of delays, but that's not the point. A competitor line this week was on tv stating that their internet service was the fastest on the sea, so why can't Cunard get their act together and upgrade the internet.

The six formal nights on this voyage may be ok for the old diehards, but for us younger passengers, we couldn't care less about dressing up Sure my husband will put on a jacket for dinner, but the whole tuxedo affair is really old hat these days. My husband would have liked to have dinner without a jacket, but we know this is only possible in the buffet.

We know the line is English, but there didn't seem to be much Asian influence in the meals - sure there was sushi one day in the buffet, but no Asian breakfast items up in the buffet.

The Grills Lounge is fantastic, but why no music after dinner - we were not expecting live music (the showroom provides that) but surely some nice after dinner piped music through the speakers would be good. I put in a form to the purser's office re this issue, but of course, nobody bothered to even contact us to discuss the matter.

And forget the laundry - even at opening time there are people there with a week's washing loading up the thee machines at once - no wonder there are so many stories doing the rounds on laundry blow-ups.

The "Cunard Cough" reared it's ugly head, and we were left coughing near the end of the voyage - how that is to be fixed, we have no idea.

Shopping was disappointing - fashion in the shops was just so-so, and no real incentive to purchase.

Disembarkation was good and we were off the ship quite early - plenty of porter service on the NYC wharf.

Would we sail again with Cunard - I wouldn't think so - we need to be on a more "modern" line.
chriswat’s Full Rating Summary
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