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The cruise went from Dubai to Perth Australia. It left on February 21, 2015, and was 33 days long. My husband and I will not be using this cruise line again. The Pros • The ship was well decorated. • The room steward was good. • The dining room server was good. The Cons • We could not book excursions on line. If you called up, they asked if you book through them or through an agent. If it was through an agent, they said you had to book through the agent. • We pulled down a list of excursions early on and then the list disappeared and you could no longer view it. When we called for some of the excursions, their agents did not have the same excursions as what was on the previous list and they did not have a new list of excursions to view. • We could not get information on needed Visa’s. Most ships we have sailed on in the past have blanket visa’s for many of the ports. This ship did also; however, you could not get this information ahead of time. Finally, about 1 week before the cruise we were told we only needed an Indian Visa. When we got to the port, we were told that we also needed an Australian visa. It was a good thing that we had done this on our own. • The MSC Orchestra has the capacity to carry 3,223 passengers. There were only 6 tread mills, 4 exercise bike (2 recumbent and 2 upright). The one recumbent bike was broken most of the trip. They had some other equipment; however, most people like the tread mills and the bikes. This meant that it was nearly impossible to use the equipment due to the amount of people waiting in line. • There is no potable water available in the dining room. If you want water, you must pay for bottled water. Otherwise you must go to the cafeteria. • If you want coffee or tea after your meal in the dining room, you must pay for it. Otherwise you must go to the cafeteria. • If you wanted hot chocolate, you must pay for it. • Ice cream is only available without charge in the dining room; otherwise you must pay for it. • If you want chocolate, you must pay for it. They never even put chocolate on your bed at night. • The pizza was tough. It was hard to cut it even with a knife. • The chicken cubes on the salad bar were so tough that it was very hard to cut let alone chew it. • There is not iced tea or lemonade in the cafeteria. You only have coffee, tea and water. • In the cafeteria, no one went around filling up your coffee and/or tea. If you wanted more, you had to get up and get it yourself. • Approximately the first 1/3 of the trip, deck 7 (under the life boats) was closed off for safety reasons. Then it was opened for a few days; but, only ½ of it. They were painting. Finally the deck was opened. However, after a few days ½ the deck was closed off again for safety reasons. However, the side for smokers was open. Was that deck safer for you if you were a smoker? At no time were there ever any lounge chairs allowed on this deck. Everyone was crowded onto decks 13 and 14 by the pools. Almost everything is out in the sun. If you want to get away from the sun, you must go inside. Most ships allow people to walk and to relax on lounge chairs on deck 7 under the life boats. On deck 14 there were so many lounge chairs that there were places where the walking distance between the lounge chairs was about 18” to 2’. Deck 14 is supposed to be a “Power Walking Deck”. With the “Power Walking Deck” not available for walkers and deck 7 closed off most of the time, there was really no place to walk. We ended up walking the hallways in order to get some exercise. • You do not have a free robe in your room. Sometimes the rooms were freezing. We ended up using our beach towels. • Half the time, in the cafeteria, the help only took away the dirty dishes. They did not clean the tables. Often the help were just talking with each other and did not even remove the dirty dishes. People would push the dirty dishes to the end of the table and sit down to eat because there were no clean tables. Many, many people were sick on this trip. You could hear coughing everywhere. The situation in the cafeteria was a health hazard. • We were half way through the tip and still have the messages on our TV that said “Internet & TV reception. Please mind that while crossing, TV reception may be slow and subject to interruption, due to limited satellite coverage” However, we have been on other ships in this area and never had a problem. • The only TV English station for most of the trip was Euronews if you could get it. • The entire one side of the ship by the pool is for smoking. This meant that while you were in the pool, you could really smell the smoke and could not get away from it. • The entire one side of the ship on deck 7 is for smoking. • On other ships, you get a condensed newspaper in all languages for free. Here, you must pay 3 to 5 Euros per day for a newspaper and you have to order it a day in advance. • Our room steward was good; however, most of the help was unfriendly. • Approximately once a week you got a free movie. There was a choice of about 6 movies to choose from. The rest of the time you had to pay for it. The cost for a movie was 7.00 Euros and there were only 34 movies listed. • The large movie by the pool only played propaganda for things to buy on the ship. They never played movies there. • If you like opera, the entertainment was okay. If you don’t you are out of luck. We only had 4 days of entertainment that was not opera out of 33 days. • When you come back from excursions, they do not give you a wet towel or a cold drink as other cruise ships do. • You never get any US or Canadian news, only news that you get is from a European point of view. • There is very little hand sanitizers. On this ship colds and cough were spreading rapidly. • One pool was supposed to be heated; however, both pools were the same temperature. The only heat came from the sun. • There is no cover to place on the bed to keep the bed and bed spread clean when you load and unload your suitcases. • On the last morning you had to be out of the room by 7:00 a.m. That meant that everyone had to use public restrooms. After the existing toilet tissue and hand towels were depleted, they were not restocked. Needless to say this created quite a problem.

Worse Cruise We Have Ever Had

MSC Orchestra Cruise Review by Genie13

Trip Details
The cruise went from Dubai to Perth Australia. It left on February 21, 2015, and was 33 days long.

My husband and I will not be using this cruise line again.

The Pros

• The ship was well decorated.

• The room steward was good.

• The dining room server was good.

The Cons

• We could not book excursions on line. If you called up, they asked if you book through them or through an agent. If it was through an agent, they said you had to book through the agent.

• We pulled down a list of excursions early on and then the list disappeared and you could no longer view it. When we called for some of the excursions, their agents did not have the same excursions as what was on the previous list and they did not have a new list of excursions to view.

• We could not get information on needed Visa’s. Most ships we have sailed on in the past have blanket visa’s for many of the ports. This ship did also; however, you could not get this information ahead of time. Finally, about 1 week before the cruise we were told we only needed an Indian Visa. When we got to the port, we were told that we also needed an Australian visa. It was a good thing that we had done this on our own.

• The MSC Orchestra has the capacity to carry 3,223 passengers. There were only 6 tread mills, 4 exercise bike (2 recumbent and 2 upright). The one recumbent bike was broken most of the trip. They had some other equipment; however, most people like the tread mills and the bikes. This meant that it was nearly impossible to use the equipment due to the amount of people waiting in line.

• There is no potable water available in the dining room. If you want water, you must pay for bottled water. Otherwise you must go to the cafeteria.

• If you want coffee or tea after your meal in the dining room, you must pay for it. Otherwise you must go to the cafeteria.

• If you wanted hot chocolate, you must pay for it.

• Ice cream is only available without charge in the dining room; otherwise you must pay for it.

• If you want chocolate, you must pay for it. They never even put chocolate on your bed at night.

• The pizza was tough. It was hard to cut it even with a knife.

• The chicken cubes on the salad bar were so tough that it was very hard to cut let alone chew it.

• There is not iced tea or lemonade in the cafeteria. You only have coffee, tea and water.

• In the cafeteria, no one went around filling up your coffee and/or tea. If you wanted more, you had to get up and get it yourself.

• Approximately the first 1/3 of the trip, deck 7 (under the life boats) was closed off for safety reasons. Then it was opened for a few days; but, only ½ of it. They were painting. Finally the deck was opened. However, after a few days ½ the deck was closed off again for safety reasons. However, the side for smokers was open. Was that deck safer for you if you were a smoker? At no time were there ever any lounge chairs allowed on this deck. Everyone was crowded onto decks 13 and 14 by the pools. Almost everything is out in the sun. If you want to get away from the sun, you must go inside. Most ships allow people to walk and to relax on lounge chairs on deck 7 under the life boats. On deck 14 there were so many lounge chairs that there were places where the walking distance between the lounge chairs was about 18” to 2’. Deck 14 is supposed to be a “Power Walking Deck”. With the “Power Walking Deck” not available for walkers and deck 7 closed off most of the time, there was really no place to walk. We ended up walking the hallways in order to get some exercise.

• You do not have a free robe in your room. Sometimes the rooms were freezing. We ended up using our beach towels.

• Half the time, in the cafeteria, the help only took away the dirty dishes. They did not clean the tables. Often the help were just talking with each other and did not even remove the dirty dishes. People would push the dirty dishes to the end of the table and sit down to eat because there were no clean tables. Many, many people were sick on this trip. You could hear coughing everywhere. The situation in the cafeteria was a health hazard.

• We were half way through the tip and still have the messages on our TV that said “Internet & TV reception. Please mind that while crossing, TV reception may be slow and subject to interruption, due to limited satellite coverage” However, we have been on other ships in this area and never had a problem.

• The only TV English station for most of the trip was Euronews if you could get it.

• The entire one side of the ship by the pool is for smoking. This meant that while you were in the pool, you could really smell the smoke and could not get away from it.

• The entire one side of the ship on deck 7 is for smoking.

• On other ships, you get a condensed newspaper in all languages for free. Here, you must pay 3 to 5 Euros per day for a newspaper and you have to order it a day in advance.

• Our room steward was good; however, most of the help was unfriendly.

• Approximately once a week you got a free movie. There was a choice of about 6 movies to choose from. The rest of the time you had to pay for it. The cost for a movie was 7.00 Euros and there were only 34 movies listed.

• The large movie by the pool only played propaganda for things to buy on the ship. They never played movies there.

• If you like opera, the entertainment was okay. If you don’t you are out of luck. We only had 4 days of entertainment that was not opera out of 33 days.

• When you come back from excursions, they do not give you a wet towel or a cold drink as other cruise ships do.

• You never get any US or Canadian news, only news that you get is from a European point of view.

• There is very little hand sanitizers. On this ship colds and cough were spreading rapidly.

• One pool was supposed to be heated; however, both pools were the same temperature. The only heat came from the sun.

• There is no cover to place on the bed to keep the bed and bed spread clean when you load and unload your suitcases.

• On the last morning you had to be out of the room by 7:00 a.m. That meant that everyone had to use public restrooms. After the existing toilet tissue and hand towels were depleted, they were not restocked. Needless to say this created quite a problem.
Genie13’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
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