1. Home
  2. Cruise Reviews
  3. Queen Mary 2 (QM2)
Our experience with QM2 world voyage from Southampton to Southampton 2015. "Welcome to our gracious Queen Mary 2 for her 2015 World Voyage" we read in the presentation letter we received from our exclusive World Voyage Concierge first day on board together with a champagne bottle. Gracious? Not anymore! Every people have different reasons to join a world cruise, but many enjoy visit different places without having to pack and unpack meanwhile you can: eat delicious and international dishes, made new friends , know new cultures, visit interesting places, workout in the gym, take a bath in the hot tub with sea views, swim in the pool with warm water, practice tennis in open deck court surrounded by the sea, enjoy different shows in the theatre , go to disco to listen or dancing with music from the 80's or watch a new movie in the cinema every night. So, as cruise lovers we have some expectations when we board QM2 and it was very disappointing to find out that few things fell shorter than we expected. As Spanish couple, we were not sure what will be exactly a ship with British style. We assume that a company with that reputation will have high quality world cruises that will be memorable. So, let’s evaluate our experience with usual criteria: the ship, the accommodation, cuisine, service and entertainment. SHIP Maintenance: The ship needs many maintenance and upgrading. Many washing machines out of service, few fitness machines out of service. Exterior paint reflect the age of the ship, hot tub with large and abundant brown stains, open deck water taps roasted, public areas windows very dirty ( they doesn’t clean in all cruise long…100 days ), access area to indoor pool very dirty, several parts shows lack of maintenance Facilities: Theatre with a lot of blocked views and only second seat row have good views Decor: interior decoration brown colors. CUISINE The physical structure of display units in buffet are disappointing. You need extra-long arms to get the second line trays. QM2 have poor fresh ingredients and menus in buffets only varied in the way to cooking potatoes, other food it’s very basic…dry fish or not tender meat. The food and the service is quite decent in the Britannia Restaurant for dinner, although decidedly not as gourmet and fanciful that the brochures show. You may notice that lot of things cost extra, like orange juice, expresso café... I' m sure nobody who want to make the world voyage will chose the QM2 by the food. Quality of coffee is very bad, at least you have a huge selection of teas. There are not hot hord d' oevres in the bars, and the quality of the complimentary wine in the parties cocktails is almost undrinkable. SERVICE Crew on board have not a positive attitude with regard to hospitality and with little or not at all attention to details, well organized but impersonal and smile less. It is very hard to get “good morning” while you cross somebody. We have been cruising from Barcelona many times, and this is the first time nobody helps us with our baggage in the Port and we had not welcome party. We had to put the 4 suitcases on the security machine and then go up to the ship with everything. First we thought we maybe confuse the terminal, but not, there it is, if you want to embark you have to do it by yourself until the gangway. For embarkation nobody escort us to our cabin. First day we couldn't understand this embarking procedure, but as long the days where on and new embarkation ports comes we find the answer, we are going to start our world voyage in a Hop ON Hop OF cruise, where many passenger will have the same procedure than us almost in every single port. Dining room: professional maître D, steward manager and waiters. ACCOMODATION Beware of cabins next to Poultry Galley because the noise from room service waiters won’t let you rest. The interior cabin is small. There is a lack of space in a cabin supposed for two persons. Our backs tell us there are NOT premium mattresses. Small table where you only have space for the ice basket and a book. Air conditioning flow directly over bed . No interactive TV. Other extra cost: internet or computer classes, yoga or fitness classes, sauna and bubbles hot tub, ENTERTAINMENT The entertainment is good for the first 2 weeks, but successive weeks expect to have repetitions of shows, in every leg: Passionata, Crazy in Love , Viva Italia and Singers in Concert, tribute to Sting, they performed all of them 8 times !!! The only “special “ party is the evening with in vivo music and balloons dropping from above. They repeat it every 2 weeks. The Royal Academy of Dramatic Act didn’t supply company actors , so NO more Shakespearean performances. Very nice planetarium, but only 4 different movies to display, really poor for a 100 days cruise! Practice of sports in QM2 is very limited as there are only one tennis court, very small, and unattended from time ago, ground is in lamentable conditions. And another multipurpose court, same size, where some games are occasionally proposed like badminton, volley or cricket. After left our baggage in the smallest cabin we have never being, we went to the buffet for lunch. We walk around all the 3 courts but we couldn’t find any of the expected selected meals in a glamorous ship like that. OK, we think, maybe the ports day the meals are not so good. But, unfortunately that didn’t change in all the cruise long. All days we have the same poor buffet with: rice, potatoes, carrots and cauliflower, vegetables soup, and some dry meat or chicken or fish. To made friends is no so easy in QM2 that it’s supposed. There are only 250 world cruisers mixed with 2500 passengers, who are changing every segment. There are just 4 Cocktails Parties where world cruisers can meet together. OVERVIEW QM2 is extremely uncomfortable. The quality of food and service is poor and there is a lack of understanding of what is really takes to make a luxury cruise experience, despite is touted in Cunard brochures. After first week onboard we felt very disappointed and we wrote a letter to the purser office (annex). Nobody answer until we resend the letter to the central Carnival management. Then we had a meeting with our concierge cruise director and Maître D.

2015 World cruise

Queen Mary 2 (QM2) Cruise Review by alfa666cruises

4 people found this helpful
Trip Details
  • Sail Date: January 2015
  • Destination: Around the World
  • Cabin Type: Standard Inside
Our experience with QM2 world voyage from Southampton to Southampton 2015.

"Welcome to our gracious Queen Mary 2 for her 2015 World Voyage" we read in the presentation letter we received from our exclusive World Voyage Concierge first day on board together with a champagne bottle. Gracious? Not anymore!

Every people have different reasons to join a world cruise, but many enjoy visit different places without having to pack and unpack meanwhile you can: eat delicious and international dishes, made new friends , know new cultures, visit interesting places, workout in the gym, take a bath in the hot tub with sea views, swim in the pool with warm water, practice tennis in open deck court surrounded by the sea, enjoy different shows in the theatre , go to disco to listen or dancing with music from the 80's or watch a new movie in the cinema every night.

So, as cruise lovers we have some expectations when we board QM2 and it was very disappointing to find out that few things fell shorter than we expected.

As Spanish couple, we were not sure what will be exactly a ship with British style. We assume that a company with that reputation will have high quality world cruises that will be memorable.

So, let’s evaluate our experience with usual criteria: the ship, the accommodation, cuisine, service and entertainment.

SHIP

Maintenance: The ship needs many maintenance and upgrading. Many washing machines out of service, few fitness machines out of service. Exterior paint reflect the age of the ship, hot tub with large and abundant brown stains, open deck water taps roasted, public areas windows very dirty ( they doesn’t clean in all cruise long…100 days ), access area to indoor pool very dirty, several parts shows lack of maintenance

Facilities: Theatre with a lot of blocked views and only second seat row have good views

Decor: interior decoration brown colors.

CUISINE

The physical structure of display units in buffet are disappointing. You need extra-long arms to get the second line trays. QM2 have poor fresh ingredients and menus in buffets only varied in the way to cooking potatoes, other food it’s very basic…dry fish or not tender meat. The food and the service is quite decent in the Britannia Restaurant for dinner, although decidedly not as gourmet and fanciful that the brochures show. You may notice that lot of things cost extra, like orange juice, expresso café... I' m sure nobody who want to make the world voyage will chose the QM2 by the food. Quality of coffee is very bad, at least you have a huge selection of teas.

There are not hot hord d' oevres in the bars, and the quality of the complimentary wine in the parties cocktails is almost undrinkable.

SERVICE

Crew on board have not a positive attitude with regard to hospitality and with little or not at all attention to details, well organized but impersonal and smile less. It is very hard to get “good morning” while you cross somebody.

We have been cruising from Barcelona many times, and this is the first time nobody helps us with our baggage in the Port and we had not welcome party. We had to put the 4 suitcases on the security machine and then go up to the ship with everything. First we thought we maybe confuse the terminal, but not, there it is, if you want to embark you have to do it by yourself until the gangway. For embarkation nobody escort us to our cabin.

First day we couldn't understand this embarking procedure, but as long the days where on and new embarkation ports comes we find the answer, we are going to start our world voyage in a Hop ON Hop OF cruise, where many passenger will have the same procedure than us almost in every single port.

Dining room: professional maître D, steward manager and waiters.

ACCOMODATION

Beware of cabins next to Poultry Galley because the noise from room service waiters won’t let you rest.

The interior cabin is small. There is a lack of space in a cabin supposed for two persons. Our backs tell us there are NOT premium mattresses. Small table where you only have space for the ice basket and a book.

Air conditioning flow directly over bed . No interactive TV.

Other extra cost: internet or computer classes, yoga or fitness classes, sauna and bubbles hot tub,

ENTERTAINMENT

The entertainment is good for the first 2 weeks, but successive weeks expect to have repetitions of shows, in every leg: Passionata, Crazy in Love , Viva Italia and Singers in Concert, tribute to Sting, they performed all of them 8 times !!!

The only “special “ party is the evening with in vivo music and balloons dropping from above. They repeat it every 2 weeks.

The Royal Academy of Dramatic Act didn’t supply company actors , so NO more Shakespearean performances.

Very nice planetarium, but only 4 different movies to display, really poor for a 100 days cruise!

Practice of sports in QM2 is very limited as there are only one tennis court, very small, and unattended from time ago, ground is in lamentable conditions. And another multipurpose court, same size, where some games are occasionally proposed like badminton, volley or cricket.

After left our baggage in the smallest cabin we have never being, we went to the buffet for lunch. We walk around all the 3 courts but we couldn’t find any of the expected selected meals in a glamorous ship like that. OK, we think, maybe the ports day the meals are not so good. But, unfortunately that didn’t change in all the cruise long. All days we have the same poor buffet with: rice, potatoes, carrots and cauliflower, vegetables soup, and some dry meat or chicken or fish.

To made friends is no so easy in QM2 that it’s supposed. There are only 250 world cruisers mixed with 2500 passengers, who are changing every segment. There are just 4 Cocktails Parties where world cruisers can meet together.

OVERVIEW

QM2 is extremely uncomfortable. The quality of food and service is poor and there is a lack of understanding of what is really takes to make a luxury cruise experience, despite is touted in Cunard brochures. After first week onboard we felt very disappointed and we wrote a letter to the purser office (annex). Nobody answer until we resend the letter to the central Carnival management. Then we had a meeting with our concierge cruise director and Maître D.
alfa666cruises’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Cunard Queen Mary 2 (QM2) price drops
250,000+ people have entered their email

Cabin Review

Standard Inside
Cabin IC
One of the smallest cabins I ever been.
Small round table with room just for ice basket
Ridiculous desk
Difficult to be inside 2 people at once without collisions
Deck 12 Inside Cabins, Balcony Cabins