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The problems started with embarkation and almost three hours of standing in line in a very warm building. There were only five check-in positions for about 1,000 cabins. Any competent person could have quickly calculated that it would take too long to process the passengers and would have at least arranged for chairs and a number system, as well as provide cool drinks.

The buffet was a complete zoo for the entire cruise. There were insufficient tables and chairs inside and it was too cool to eat outside for most of the days on the cruise. There were no trays in the buffet, so it was necessary to make a separate trip to get a cup of coffee or juice, and, if you left the table, someone else would sit there. Cards on the table to indicate "occupied" would have been helpful.

The service in the dining rooms was mediocre. It often took over 20 minutes to get a pot of tea after dinner.

The hours of the dining rooms could have been extended to accommodate the need for more inside dining space.

The first day of tenders, we waited over an hour to get on a tender to leave the ship. It was as if we were being punished for not booking an NCL shore excursion. The tender service seemed to improve after that day, or perhaps it was only because we lined up for tender tickets 30 minutes before they started handing them out.

The specialty restaurants were overpriced for the food and service provided.

Generally, there was no feeling of being pampered, and there seemed to be no attempts made to solve problems.

A disappointing experience

Norwegian Sun Cruise Review by cosalamx

Trip Details
  • Sail Date: December 2008
  • Destination: South America
  • Cabin Type: Family Balcony
The problems started with embarkation and almost three hours of standing in line in a very warm building. There were only five check-in positions for about 1,000 cabins. Any competent person could have quickly calculated that it would take too long to process the passengers and would have at least arranged for chairs and a number system, as well as provide cool drinks.


The buffet was a complete zoo for the entire cruise. There were insufficient tables and chairs inside and it was too cool to eat outside for most of the days on the cruise. There were no trays in the buffet, so it was necessary to make a separate trip to get a cup of coffee or juice, and, if you left the table, someone else would sit there. Cards on the table to indicate "occupied" would have been helpful.


The service in the dining rooms was mediocre. It often took over 20 minutes to get a pot of tea after dinner.


The hours of the dining rooms could have been extended to accommodate the need for more inside dining space.


The first day of tenders, we waited over an hour to get on a tender to leave the ship. It was as if we were being punished for not booking an NCL shore excursion. The tender service seemed to improve after that day, or perhaps it was only because we lined up for tender tickets 30 minutes before they started handing them out.


The specialty restaurants were overpriced for the food and service provided.


Generally, there was no feeling of being pampered, and there seemed to be no attempts made to solve problems.

cosalamx’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Rates
Service

Cabin Review

Family Balcony
Cabin B2 9258
Close enough to aft elevators to be handy but not too close to be noisy. A little cramped between the foot of the bed and the wall. Good storage space. Quiet - no noise from adjoining cabins.
Fjord Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

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