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Volendam Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
594 Reviews

Service? What service?

Volendam Cruise Review by timbo5592

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Trip Details
  • Sail Date: Mar 2015
  • Destination: Asia
  • Cabin Type: Large Ocean-View Stateroom

Embarkation in Singapore was reasonably straight forward (in spite of being taken to the wrong cruise centre by the taxi driver). The only thing that could have been improved was the forms we had to fill out while standing in a mass of other guests.

Our cabin was fine apart from the fact we could barely see out of the window, a window clean now and again would not hurt HAL!

Now for the bad bits.

First night in the Rotterdam (open dining) we had to ask for water, then we had to ask for a wine list, then after about 20 minutes we had to ask for the wine waiter to order our wine which eventually arrived after we had finished our main course.

And this standard of service only improved marginally over the ensuing 4 weeks.

Food standard was good, entertainment marginal and other activities a bit ordinary.

Then came the dreaded GI, along with a plumbing problem which delivered half the ship filthy dark brown water. this was sorted after a week or so.

And have you spent a reasonable amount of time in a cabin when the toilet would not flush?

At least 8 different occasions after which only by pounding on the front desk was this problem eventually fixed.

Don't get me started on shore excursions and HAL's ridiculous charges. We only did one ship excursion, the rest were all organised privately for about a third of the price.

Finally, as some other reviewers have mentioned, the 15% "service" charge levied on every thing, followed by the $11.50 per person per day tipping charge (which I refused to pay) is way overboard.

Apart from the above it was a pretty good cruise.

timbo5592's Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom

No complaints apart from the filthy window.

Port & Shore Excursion Reviews

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